Customer Ratings & Reviews

Nice to have assurance from the Geek Squad when I purchase my appliances.

Great service from geek squad. I got it as part of Total Tech membership.

I paid for a 5 year warranty when I bought my washer. I submitted a claim on February 19. Someone came out on 2/24 and diagnosed the washer with 2 problems. A tech returned on March 4. That tech diagnosed the washer problem again with a new issue. Another tech returned on March 12 and then again diagnosed the washer with another issue. Another tech returned on March 17 and the washer was yet again diagnosed with a different issue. The washer has still not been repaired and I have been given the run around about getting it replaced. I would not recommend purchasing the warranty from Best buy because they do not make customers their priority. They are only after the money they make when a customer purchases the warranty.

Very professional they know what they do and the are very kind and understandable

I will always have a Geek squad plan on anything I buy from Best Buy. They stand by anything they sell and don’t give you a hard time when a product fails

The agents delivered my washer and dryer on time and setup was fast. Thank you

Geek squad service plans are well worth the money! Especially since everyone knows that everything seems to break right after the manufacturers warranty runs out!

Love that I bought a extra warranty because you never know and so far haven't had to use it at all

Warranty helped my washer get replaced though in order to get it replaced we were still out of pocket $400.

Professional service d knowledge kind and punctual

I'll give 5 stars for the option to protect my device. I haven't had to use the protection yet though, so 5 stars just for the ability to do so. This is useful since it is for a washing machine.

I haven’t used it but I guess it’s good. I guess the service is good.

Well worth the 5 year coverage. Glad we purchased.

Happy I haven't had to use it! Insurance is always a rip off until you need to use it. If you have the funds it provides peace of mind.

Not bad when you purchase a expensive item. They really protection you from any future damages.

They where great they installed washer quick and then they took old one very happy

I am soooo glad this Samsung washer came with Greek squad protection.

Looks great, work’s awesome, everything about it is perfect

We are very happy with both appliances that we purchased and we were happy to get the warranty just in case there is something that happens

Only issue I have is that the geek squad service does not really kick-in for repairs until the manufacturer's warranty expires