Customer Ratings & Reviews

My previous LG washer started to show signs of old age - became very noisy. I got this replacement 1.5 years ago and have had great experience since then. It is an excellent front loading washing machine, quiet yet powerful, easy to use and has all the washing modes I wished for.

They have done great work for me in the past they are prompt

I havent had any problems with my washer and dryer. I havent had to use this.

Haven't had to use geek squad yet this time but had in the past, with mixed results. Before was told computer couldn't be saved but I went home and had it fixed in 2 hours. This time with geek squad we will see. 4 star was from previous experience.

Love love love I loved everything!!!!!!!!!!!!!!!!!

I love the geek in the squad. Always doing the right thing to help out the customer!!

This is one of those things that you hope you don't have to use but are thankful to have. I only purchased my Washer & Dryer on June 24, 2025, so here is to hoping this isn't needed

Best brand of washer and dryer set I’ve purchased. Will definitely purchase again in the future.

This is not the first 5 year protection plan I have bought through Best Buy. I recommend the 5 year. It seems most appliances need repair between year 3 and year 5, so I do not recommend paying for 3 years or less. I have found by experience that the 5 years pays for itself since service calls are usually around the amount of the protection plan and that is just for someone to tell you what is wrong with your appliance.

They have great customer service and help you as much they can.

I was 3 months from my 5 year Geek Squad warranty expiring when my Samsung washer had a major breakdown. Best Buy chose to replace the unit instead of fixing it. They reimbursed me the amount I paid for the original washer to purchase a replacement.

Excellent outstanding people hooking up not only my washer and dryer but our pedestals as well. They went over details regarding the usage and how to program etc. We were very satisfied with this team as well as the product

Hopefully I don't get to use it-its good to have just in case

Always good to have even though i haven't needed to use it yet.

As right now I have been using it for little time, and they are good. But the test is until later

This 3 yr geek Squad protection warranty paid off and I received a credit for all that I spent and used that credit towards my next Best Buy purchase.Best Buy nicely honored my return quickly and smoothly.

We bought the warranty and it feels good to have peace of mind. However there has not been the need to use it yet. It's only been 8 to 10 months so I'll keep you updated if anything thanks.

My units arrived in a very timely manner. Installation crew was wonderful. I had been going to.the laudrymat and was tired of it so i made the jump to these units. Absolutly wonderful. Best purchase ive ever made. I do have the extra protection package just in case. But so far so good. I have a large drum top loader so if you are short you may want to think about a front loader. Im tall so its great for me. The dryer has a moisture sensor which is great.

Always buy insurance, for those moment you never know

Had the Greek guy come over to look at my new washer he was a very nice gentleman help me out really appreciate his service