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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 5651 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 212 Showing 4,221-4,240 of 5,651 reviews
  • Rated 1 out of 5 stars

    Obscenely bad service, terrible for appliances

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appliance failed after 3 yrs, thought my Geek Squad protection would take care of it. Repair was scheduled, notifications were sent, and Vendor selected came out as expected and ordered needed part. Then I spent the next 5 weeks calling the vendor AND Best Buy, spending hours on hold trying to get info on the repair not made. Not even once was I updated on the status, and no activity could be accessed online. Finally talked to the Geek "Special Forces" who said I would be eligible for a store credit since part was still on back order (I was able to find 3 vendors that carried the part in stock, but BBuy doesn't look). Now waiting 2 more weeks, still no communication from Best Buy, NO credit issued.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.

  • Rated 5 out of 5 stars

    Geek Squad got my Laundry Machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect service very responsive and efficient work from the guys

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Open item must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think it's always s good idea to have protection on your appliances now , service calls are so expensive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my washer quickly !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad guys are very friendly and knowledgeable .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like having a peice of mind if it breaks they'll replace it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extended Warranty Purchase for LG Washer. Extra piece of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal! Definitely recommend this service! Worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is very knowledgeable & helpful. I appreciate these tech people.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extended service on Dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it with the new dryer purchased. Recommended by the store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I added this to my order

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I added this protection to my order and hope I don't need to use it. If I do then I have it. Never know

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad for home repaid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't used yet but excited to use Geek Squad for home repaid

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the protection for plan.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The main reason a bought my dryer was because of Best Buy protection plan. Always get the protection plan

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geeksquadwarranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worth the price for 3 years of warranty and nice price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek Squad Proctection is just what I need for my dryer. It covers everything on the dryer .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always buy it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always buy the extra warranty because you never know when you need it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remote support for installing new washer and dryer very helpfull.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good gsp

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best thing of personal very long time and Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s a must

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was get the extended warranty on all my major appliances

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy for peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not had to use my warranty but it was a cheap price to guarantee my purchase will last 5 years.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice to have tech protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had to use the Geek Squad protection, so I can't really rate this product.

    I would recommend this to a friend