Customer Ratings & Reviews

The lid lock went out on our LG washer. Called Geek Squad for repair. The repairs are done by a 3rd party. Technician came out, took pictures of the model and serial number and said he would have to order parts. It has been two weeks and still not parts. I have called the 3rd party (Goodman Networks) with no luck. Every time I am told parts are not in yet. They can not give me an idea to when the parts will be in, or even offer to find out what the status is. I called Geek Squad to see if they could get information from Goodman, but all they could tell me was Goodman had ordered parts. So here we sit, broken washer, no parts, no idea of when it will be repaired and no one at Geek Squad or Goodman Networks can help. Not a good experience. Should not take over two weeks to get a washer repaired. Why pay for a protection plan if you can't get timely service

The warranty is great! Now I can enjoy my product!

Purchased a 3 year warranty for both washer and dryer I gave three stars because I had to pay $75 warranty separately. Which too me was extremely high. Look for a better deal by purchasing washer and dryer as combo first!

Gooood..............:).............................

Warranty is very good coverage and priced very well...

I have used this service before on other purchases and always been satisfied

helps you a lot when your product gives you trouble

Have not used it, but the peace of mind is worth it

It's good to know that I am covered in case of problems. So far, so good!

It works if your product is not a good one and needs constant maintenance

Always buy any warranty just to cover your purchase.

Always ready and professional. Have it all the time.

Everything was as I expected. Great product. Thanks!

Always good idea to purchase extra warranty period.

Was never able to resolve my issue with the machine in spite of countless - altho had something like 25 job numbers - calls. Received conflicting information, false information. Calls were not returned and the technician who showed up had no idea why he was there - thought just to "check out" the machine. Just looked at it. Did not examine the hook up. Seemed to not understand what I was saying. I had described the issue in detail to 2 customer service reps who apparently never passed this along. This tech told me to replace it. Ultimately I cancelled the order. Have never had such terrible customer service. Incompetent and dishonest.

Bought a Maytag Washer 04/13/2022. A week ago on 11/13/2024, about 3 years later Washer would not work. Got an error code F7E1, to call repair. So I called Geek Squad because I had a 5 yr. Warranty protection. Said it would take one week. They arrived a week later and said it would take another week to get part and said no guarentee that part Main Control Broard would fix it, only it would give them information needed to fix it. Now we can't wash for another week, it not longer. I will never buy a warranty from Best Buy again.

Reasonable price haven't need to use yet."good job

This warranty is a nigthmare. i had an appointment about two weeks ago for Friday 15th 12:00 - 5:00pm. and the repair man was a no show/no call. I called best buy customer service who had me on the phone for over 4 hours transferring me to different departments. They finally reschedule my appointment for june 19. The repairman comes by himself which is another big issue i told the reps repeatedly my washer and dryer are stacked. I had to send someone to my house to help him take down the dryer. I also had to have someone else disconnect the dryer. I have to now wait another week for the part to come in. It taking close to 4 weeks to repair this washer. I don't understand what this warranty covers. I've been a Elite plus member for over fours years. That's ending this year. I will never buy warranty from this company again.

I have not needed it, KNOCK KNOCK.Hope I never do.

I always get the warranty from Best Buy ease my mind