Customer Ratings & Reviews

Good product, I liked the performance so far, and rather quiet.

I bought the five year warranty but found out that the first years under the manufactur and also it is a $99 flat fee for them to just come and look at it no matter what is wrong with it

I haven't had a chance to use it cause it only been 2 yrs

Have not yet needed any repairs but good to have in place.

Not sure why I bought this, I still haven't use it yet. Let hope if I do it will cover.

Worth the money if anything should happen. Good price

This was my decision based on store sale men recomendation

The washer looks nice but when it washes it just washes different than others and im not liking it as much as i wanted to.

Haven't used the service yet but will rate it if I do

VERY EXPENSIVE. 20% OF THE PURCHASE PRICE. I BOUGHT BY MISTAKE, THEN RETURNED IT

Horrible service. Do not purchase. We purchased a washing machine and the geek squad 3 year. the washer does not work at all, and they will not help whatsoever since it is under the manufacture warranty. we have went back and forth with the manufacture trying different things for 2 months and the geek squad will not help. A waste of $200!

Aaaaaaaaaaaaaaaa awesome plan really glad got the service

It’s really 4 years. The first year BB refers you right back to the manufacturer’s warranty. Where does BB get off calling it 5 years??

I called for my Dryer gasket got tangled with some clothes and when i called the here I was told that there is a 1 month waiting period to get it taken care off, I live 15 minutes from store all he said was let me transfer you directly to Samsung without any words was just sent there, and now is still July 20 my issue has not been resolved yet. all because the guy on Geek would not listen. btw I bought a Washer and Dryer both with Geek coverage I hope I did not make a mistake wasting my money.

Geeks squad gives you peace of mind. Buy this and relax.

I haven't had to use it yet but am glad it's there.

service and support was exceptional for this product

service and support was exceptional for this product

after having terrible events happen with best buy and the insurances protection plan, and items, i believe that best buy has a good idea and how they want to follow through the warranty that patrons purchase, but do people want to purchase a washer and dryer again from best buy after getting terrible customer service, damage to his property from installation and neglect from technicians much needed service. worst part is that this has not been the only item or time that best buy has not followed through with the geek squad protection plan at all.

You never now when you will need it. It's a myst have.