Customer Ratings & Reviews

Must have with any appliance always get the warranty

Haven't used it yet but it gives my wife peace of mind!

Washers are expensive. Makes sense to insure them.

We will see haven't used them yet to be determined

Seems like a good value for an expensive appliance.

I don’t suggest purchasing this or any appliance from Best Buy. I have been without a washer for going on a month because they “can fix it”. This is out of control. There is no reason to purchase a warranty when you will be forced to take off work multiple times just for your appliance to never be fixed or replaced. I have spoke to many agents that “understand my frustration and feel horrible” but are doing nothing to rectify the situation. Total waste of time and money and I will make sure every person I speak to and every review I can leave knows this.

Drys pretty good and also isnt very expensive . I would reccomend . Its no hydro dyson but it ll get the job done

Get it if it's for you. Could save costly repairs.

It has options that I was missing in my other (New) machine! I like the agitator, no more white goop on my clothes! And I can manage the water levels so it cleans far better, without residue, hallelujah, you can actually really rinse out the clothes.

Nice to know they can fix my mistakes. Great value.

Geek Squad came out to look at my GE Profile - UltraFast 4.8 Cu. Ft. High-Efficiency Smart Combo Electric Washer & Dryer with Ventless Heat Pump Technology - Carbon Graphite. Guy had no idea what he was doing. Was at my house for about 5 mins. He just said it's normal to take hours to dry for this type of machine. If I didn't have the warranty this lack luster visit would have cost me 125 dollars.

I will recommend this , they are serving profesionally

I haven't used the product at this time and hopefully I won't need it in the future but I purchased it for extra coverage just in case something goes wrong with my washing machine.

The wait at the Geek Squad desk is too long. Even when you make an appointment, this service time is still long.

I purchased a Maytag washer and dryer pair ,and I have always gotten very reliable service from my previous set. I probably don't really need it for this product, but its for my nerves and fear of the unknown and the what if happens.

I'm not satisfied with this set at all, doesn't clean like a washer should, the dryer should have a steamer

If these are the people I had to call when the delivery went wrong over and over, and over again- then they are terrible. They never acted like they could help me. I was told I had a specific agent, yet I could never reach her. I kept being passed around and never helped. A month later they sent me $200 to make up for the mess, but I would have preferred to have good customer service and feel like a valued customer the first time around. Thank you for the refund though.

I need assistance on this product i bought it show a word SUd whuch i don't really known and is washing at all.

Overall a great washer , just dont like the fact that it gets moldy on the rubber part

So, since March of '23, after realizing that they did not add the warranty back to my washer unit that they broke and had to replace, I have called numerous times and have been told that they sent the request off to a different department that will call me back and they never do. Only having to keep repeating the process for no conclusion. I even have a number to call for the person who attempted to fix my order and she will not answer my calls or call me back. All I want is my warranty added back so I don't have to deal with best buy anymore since my problem started in Feb of '22