Customer Ratings & Reviews

Long Wait to get a technician on the phone. Call dropped after long wait. Had another Lon wat for representative. Earliest appointment was a week later. Technician from Dependable who came told me Best Buy installed inflexible exhaust hose for dryer which should have been a flex hose. He then said he did not replace hoses. Fortunately he was able to reattach existing hose. I’m very disappointed in the service.

I purchased the five-year protection for my Samsung oven. The first time I called to have someone come out and fix it and they didn't show up. A second appointment was scheduled and they didn't show up. Then, out of the blue, someone from A & E Whatever shows up unannounced and without an appointment two weeks later. I am never, ever getting Geek Squad protection. They can't deliver the service. The person who shows up will be some third-party "partner."

I bought washing machine on March 15,2020. I took Geeksquad protection for 3 yrs. my washing machine stop working on July 1 st week and and I called Geeksquad and technician came and cannot fix the problem. Geek squad technician gave third party contractor number to fix it. They came few time and couldn’t fix it. Now one month is over still washing machine is not working. Worst service from geek squad.. I never recommend it

Sure, the price is kinda high, especially since you probably just dropped a lot of money on the actual item/appliance you want, but the piece of mind eases the high price

The warranty is good, but they don't usually offer it past the initial stage. I buy items in the open, scratch and dent aection, so I usually buy the warranty just in case.

Seems like a waste of money if you just buy protection plan with your products it’s cheaper!

The agents took forever to install and left without showing us how to use it.

Really hoping I won't have to use it but if i do I'm glad that I have it!! Would be my luck something breaks.

I bought, this washer along with the GEEK SQUAD service plan, 3 months into it, it stop working. Called the company they said unplug and start it up again. Didn't work. Get the run around trying to get it fixed. Called Geek Squad they told me to bring back to the store. REALLY what kind of answer is that. I NEVER WOULD HAVE BOUGHT A GEEK SQUAD PLAN IF THAT WAS THE ANSWER,

Worst service ever. They never call back and give incredible attitude when talking to customer. I will never go or recommend Best Buy to anyone. Writing a terrible review anywhere I can. I am still with out a resolution. He cane and installed it and never checked it. Had him come back and he said he took care if it and never even turned the water on or checked it. Was still leaking bad and flooded my apt. Never again. Best Buy is the worst

Best Buy apparently can't cover repairs on my Samsung washer... they refer you back to Samsung. I even asked the rep "so what's the point of buying this?" all she could say was "yeah, I get that question a lot..." As far as I can tell, I purchased a protection plan that doesn't cover anything. Samsung will then lose your support case multiple times and you're left with a broken, new washer.

It was not easy to get support from Best Buy. After 3 hours of waiting on the phone, I was able to connect to a real human and get the help I paid for

I wont need to use this anytime soon which is why only a 3 star. Glad to have the protection when I need it!

Haven't needed yet so it's kind of hard to rate at this point.

Haven't needed yet so it's kind of hard to rate at this point.

Greek service was good when I needed service it was easy to make an appointment for a convenient time.

I haven't had to use and hope I don't. Better to have and not need than need and not have

We took delivery on the LG Wash Tower and after one use, noticed a LOUD squeaking noise. We thought perhaps it was just new and needed a few cycles to work out the kinks, but noticed the sound persisted. After contacting Geek Squad, they offered to send someone out but made us wait 2.5 weeks for the appointment; only to CANCEL on us during our service window that day. They never contacted us to reschedule the appointment. So far, the service has been terrible, especially since we still have a defective washer and dryer due to the poor installation.

RECEIVED GAS DRYER DELIVERY ON 3/11/2021, WHICH THE BACK OF IT WAS COMPLETELY DAMAGED. THE DAY THAT I PURCHASED IT FROM BEST BUY IN STORE, I WAS TOLD THAT IT'LL BE DELIVERED BY BEST BUY & NOT A 3RD PARTY DELIVERY COMPANY, WHICH IT TURNED OUT THAT'S WHO DELIVERED IT. I ASKED THE DELIVERY GUY'S NOT TO BRING IT IN IF THE GAS LINE ISN'T LONG ENOUGH, BUT THEY BROUGHT IT IN ANYWAY; THAT'S WHEN I SAW THE BACK OF THE DRYER COMPLETELY DAMAGED. I WENT BACK 2 BEST BUY STORE 2 THE VENTED SYSTEM/GAS LINE/SET UP RETURN PICK UP & REFUND WITH THE MANAGER (SINCE APPLIANCE MANAGER WAS ON VACATION AT THAT TIME.)! THE SOONEST IT COULD BE PICKED UP WAS WEDNESDAY (3/24/2021) BETWEEN 12:00-8:00 PM, BUT IT END UP BEING PICKED UP EARLY ON THAT DAY AROUND 11:05 AM INSTEAD.

Washer was installed correctly and fast. Having an issue with getting dryer fixed. If I call and tell you there is a heating problem why would you not send a technician out with parts to fix common heating failure issues. The fact that I have to miss 1 day of work for you guy to come out for an assessment, and miss another day for him to come back out once the parts have been ordered is ridiculous. And if those parts don’t work that’s another of missed work for me so he can try a third time.