Customer Ratings & Reviews

Haven't used the service as of yet. good to have with all the electrical components in appliances now days.

will let yopu know. Hopefully we won't have to use it...Probabl;y wastyed my $$$$

Geek squad service seems to be limited. I used service one time and now that I need to use it a second time, I keep being told that someone is going to call and the last message I got was that there was no one available to do a in home repair and that they would decide what options were available. After two months of product not working, I am losing hope on service program. I do not see a sense of urgency on Best Buy's part.

Haven't needed to use it yet, pricing could be much lower

i am happy that they offer this! i always buy this regardless of what i get. anything technology wise i buy a protection warranty

If your appliance is less than a year old, you get the run around trying to get something taken care of. You call geek squad, they then tell you to call the manufacturer, who then gives you the phone number for someone local to deal with. Really? Three different calls to take care of it. Not good.

Not sure why I spent money on this…. My washer broke after 3 months of use. I contacted Best Buy who told me I had to go direct to the manufacturer anyway.

The washer was delivered with NEW hoses not correct for our hook up but they installed any way. The machine slams and bangs when filling with water. Three attempts to fix and still same problem. Never had problem with old washer same brand and old hoses. Best Buy refuses to assist and the credit for inconvenience of $70.00 has never been seen. They dont care.

Not sure whether this protection is a wise investment. Kinda leery of these protection packages. Your mileage may vary. Be warned!

Customer service is unaware of the inventory details, they place a delivery order without having equipment available, for two weeks, they changed the delivery date more than 4 times, they place a delivery date after 2 months of the purchase, with no option for more alternatives . In short, I will not buy another device at Best Buy again, and I will never recommend it.

We hope to never use this. But having the assurance that is there if needed.

Cant really review what I haven't needed to use and hopefully wont.

This is a joke. I wasn't made aware that I was paying to be outsourced. I have had nothing but problems with the Maytag dryer snd the techs (yes, i have had to xall several times) dont know what they're doing plus they dont know how to order parts or what to do with them once tgey get them

Sometimes if you purchase brand new appliances it's not recommended to includes this plan.

Geek squad is ok I wouldn’t say the best at what they do if you have a problem.

I give a one star because there wasn’t an option for zero stars. I had geek squad protection on my old dryer and it broke down. I fought with bestbuy for two months to get it fixed. It was found to be unfixable and I got credit to get a new one. When I went to the store they refused my credit and sent me away. Causing me to fight to get that fixed. Also anytime you call best buy plan on being oh hold for an hour or more. It’s a joke and bestbuy is a joke.

havent used it yet as product works!!!!!!!!!!!!!!!

I brought this washing machine in January 2024,now it leaking from the bottom called bestbuy mind u still in warrant and their saying to me call whipool for repairs,then when you call u on hold fir over a hour,getting tired of bestbuy

Barely had a year and now it holds my clothes hostage and doesn’t rinse or spin them. Rather disappointing for what these cost!

Got it haven't used it, only time will tell but hopefully will never need it