Customer Ratings & Reviews

Excellent customer service. Peace of mind for five years.

I had a new agent (a trainee actually) help me with questions and setting my computer up, after the Geek Squad had to wipe off some Malware. Even though she was new, Logan F. was amazing. She was really patient, went through the steps at a medium pace, and checked to see if I had questions along the way. She really knows her stuff. If she doesn't end up being a techy, she'll end up being a really good teacher some day. Also, I highly recommend that elderly people go to her, because of her patience and adjustable rate of speech and explanations. :)

Love my new Maytag, but there seems to be an issue with the glass lid hinge. Had to have the lid replaced not long after purchasing in 2019 due to the plastic around the hinge breaking so the lid would no longer lock and the machine would not run. The Geek Squad were very helpful. Now 3 1/2 years later, the plastic has broken again. Hoping for a successful replacement as before.

got this installed for about 2 weeks now. First thing we noticed was how quiet this washer was. best yet it does not walk when running !!. we have put at least 20 loads of different clothing thru it, we are amazed by how well the washes have come out: no residual smell of detergent, all smell/sweat just disappeared after washing. We have been looking at getting one of this for 6 months or so, until I finally decided to buy it. looking back, I should have bought it much earlier.

Unfortunately, we have had to use the Geek Squad Servicing twice now and both times Robert has solved and repaired our issues. Highly recommend purchasing the 5 year Geek Protection---It works for no additional costs after initial purchase!

I'm here from my review on the matching washer. We purchased this set and couldn't be happier. We had Best Buy do the install because we wouldn't know how to install this gas dryer. They checked for a gas leak before they left and completed the install quickly. 2 things: don't set anything on top of the dryer, I see small little scratches already, but that's our own fault and if you need to switch the door to the other side, save the $50 and do it yourself! There are tons of youtube videos that can show you how to do it.

Works great, 3 years never had an issue. Just need to keep up with normal self clean.

Love it can’t complain this product is the best one I’ve used yet!

Bought it in August 2024 so far is a great dryer, we are a big family and do laundry every other day. will see how it holds up

This machine works great for our family and lov the ventless

Did what needed to be done and delivered.. no complaints at all!

i had geek squad service plan before and they were very helpful when my freezer went down

I don't write reviews often, but I have been so blown away by how much Best Buy's/Geek Squad's Complete Protection Plan has improved that I had to pass on the information. Ever since Geek Squad took over the service (it used to be a third party entity), the level of customer service and ease of filing claims has improved IMMENSELY. I very seriously and honestly could not recommend it enough.

Best service and customer service in the game right now, definitely recommend!

Love the geek squad, they are always on top of everything. We have had many hiccups with third parties to come out and repair, but Best Buy is always available and ready to help when and if any issues arise. Thank you

It has really been a good experience having geek squad protection plan on my appliances.

Great warranty, technician was efficient and fixed my washer that had electrical problems

Great products and servicemen upon installation of my new washer!

We were in hopes the warranty would not be needed when purchased. Had to use it twice. Now it's expired and have issues again with the dryer. Darn.

iPhone 8-plus battery was old and weak. Scheduled for replacement with Geek Squad and had appointment for less than a week out. Took longer than my slot time to get signed in, but afterwards everything went great! Took half the time and cost to replace the battery than the Apple Store did on a different phone.