Customer Ratings & Reviews

Worthless protection plan. I'm currently requesting a refund of my geek squad protection plan. I contacted geek squad to schedule a repair for my washer. The contact took 1 hour to get scheduled. On top of that, the repair appointment was scheduled for 10 days out with a 3rd party, not even best buy geek squad. Best buy set me up with Sears as a 3rd party repair. Today was my scheduled appt from 8am-5pm. At 417pm I received a text from Sears rescheduling my appointments from today to 11 days from now. After I've Been waiting all day for the tech to arrive. Absolutely unacceptable. Called best buy geek squad 8004335778 and it's been absolutely the run a round. Do not waste your time buying this protection or anything else from best buy. Their customer service is horrible.

I believe that everyone needs to have a protection plan on all of their devices

When purchased, it was said that the Best Buy Geek Squad Appliance Warranty extended the Manufacturer's Warranty, but it does not! It starts from the purchase date and redundantly covers the Manufacture's Warranty meaning that a 3-year warrantly is only as good as the different of the Manufacturer Warranty. If the Manufacturer Warranty covers 1 years, then a Best Buy 3-year warranty is effectively only covering 2 years. They say it cover beyond the Manufacturer Warranty, but the Manufacturer Warranty covers everything so in reality they are basically just taking your money for the period of your Manufacturer Warranty. This is fraudulent in my eyes. I would not recommend based upon this overlap and would simply recommend sticking with Manufacturer's Warranty and extended that when it expires. Extremely disappointed with this overlapping Best Buy Geek Squad Appliance Warranty - I would NOT recommend!!!

THIS IS MY LAST ORDER FROM BEST BUY, THEY'RE CHARGE FOR "RELOCATE ITEM" AS DELIVERY MAN SAID, 59 USD PER UNIT. NO HEAD UP NOTIFICATION OR INFORM UP FRONT TILL DELIVERY GUYS SHOW UP AT DOOR AND ASK FOR THAT KIND OF MONEY. BEST BUY STARTING TO SCREW THEIR CUSTOMER, AGAIN I WILL NOT BUY ANYTHING FROM BEST BUY FROM NOW ON.

When I need or if I ever need to use this it will come in handy

It makes sense to make sure your new appliance is protected.

I asked the Geek Squad to fix a slow Outlook 2013. They ignored my request and tuned up my computer. Outlook continued to be slow. I had to search the internet for solutions and found one. I reset the view in outlook and it fixed the problem.

I ordered this unit together with everything needed for the installation on Jan 11th. Best Buy confirmed the delivery for Monday the 25th. Sunday the 24th I got an automated message to confirm next day delivery and installation between 7am / 1pm. Monday morning (day of the installation) at 8am I receive an email asking me to schedule a date for the installation of the metal pipe needed to connect the unit to the gas line (!!). Call Best Buy and they say the order got split in two but they are going to resolve with the third party who is supposed to deliver and put the unit in. After a whole morning on the phone it is 1.39pm right now and I still don't know if the unit will be installed today or not.... Just to make everything even more aggravating at 1.28pm I received a "reminder" from Best Buy "reminding" me of my installation appointment today between 7am and 1pm!!!! So far the worst customer service experience ever.

Paid over $800 and washer went down in less than a year, replaced control panel. Now after 3 years it needs a new module that cost $500. If you want a device that lasts do not get samsung

So excited to try these machines out and I get peace of mind with the insurance

Great program if anything should happen to the product

I usually order out of Mt. Juliet and it's amazing. This Brentwood store and their contractors are a joke. The contractor attempted to deliver my washer/dryer without even knocking on the door. Said delivery driver also ignored three straight phone call attempts with in 5 minutes of when he said he would be at my house. I attempted to reschedule for 07/25 and the Best Buy system glitched out and made my dryer disappear. I called the national line since it is impossible to speak to a person in a store and they assured me both washer and dryer will be there 07/25. Now the system says washer 07/25 and dryer 08/02 which was NOT what I was told. The staff at Mt. Juliet tried so hard to help me but said that the machines were with the Brentwood store and I WATCHED the MT. Juliet staff call the Brentwood store over 15 times and Brentwood would not answer their own sister store's phone! At this point if the dryer is not delivered with the washer on 07/25 then I am never purchasing from Best Buy again. Which sucks as an Elite member for almost ten years in a row now.

Very good and very quiet washer and dryer set. It met my expectations

I've owned my washer for just over 4 years. It will not complete any cycle it just randomly ends mid cycle. I purchased Geek Squad protection, what a joke that's been. They've been out 3 times (so far) and can't figure it out what's wrong with it. They just keep ordering new parts that aren't fixing it. We've been without a washer for 3 weeks now and no idea when our washer will be fixed. Very frustrated by this. DO NOT BUY GEEK SQUAD PROTECTION. You'd be better off saving the money and reaching out to a local repair man.

I have a Samsung washer that I bought the 5 year geek squad warranty. My washer machine has given me trouble 4 Separate times where a tech had to come out. The last 3 times for the Sam issue getting off balance, adding extra time, and making a noise. After this last time they went out geek squad canceled my remaining 2 years I have on the warranty telling me they have fulfilled thier end.

In the past when you bought a 5 year protection plan, it was good for the full 5 years. Apparently that is not true, it is only good until you get service or replacement on a small appliance and then you have to purchase a new protection plan. They really shall call it "ONE TIME PROTECTION PLAN" good until the item dies up to 5 years.

If I could give the service team zero stars - I absolutely would. I have been waiting a month for my washing machine to be fixed. We have the 3 year protection plan and was told that one of the parts is on back order so they have no way of being able to tell me when it will actually be fixed. I was also told that after 30 days a new unit would be brought out WHICH I then found to be completely false. Why even buy a protection plan if it doesn't do anything or cover anything?

DO NOT BUY FROM BEST BUY!! They hide the fact that this isn’t delivered with a power cord, the piece that you would always assume is included in an appliance purchase! When I called them the first time they claimed it’s missing that piece and to process a return but that I had to wait 24 hours from the date of delivery. I called back the next day and they told me nope, it doesn’t come with one and I have to go get that myself and install it on my own.

We had this washer less than a year when it started making horrible noises. I contacted the geek squad who promptly replied and came to assess the issue as it was still under manufacture warranty. It turns out the part is no longer available so I’m granted a complete replacement. I have the same exact washer a second time and have had so many issues with it not staying balanced despite doing smaller loads and making sure to evenly distribute clothes, forget bedding and blankets I have to take those to the laundry mat now. It will jump all over to the point we have to jump in it and turn it off. Whats the point in paying for something you can’t even use effectively?

The appointment didn't actually get scheduled until weeks after it said it would happen during the ordering process. Then after it got installed, I saw a flame visible behind the vent inside the drum while it was running. The laundry room smelled of gas until I turned off the valve. The technician came back, and while the connections in the back of the unit were secure, he confirmed that if I saw a visible flame then something was faulty inside the unit and to send it back. I called Best Buy who told me on the phone that a replacement would be installed 3 days later, and then when I got the email confirmation it was over a week out. I will now have been waiting for over an entire month after ordering the appliance until it's actually installed in a hopefully working condition.