Customer Ratings & Reviews

I get the extended warranty on every appliances purchase. It’s saved me money a few times and well worth the money.

this service is worth its weight in gold any issues a tech comes out and takes care of business

We had a different washer it broke within a year best buy didn’t have the same brand but let us pick a different brand and just had to pay a difference we love our Samsung washer

Geek squad protection is a must for me. I had a claim on my washer and ended up getting a brand new one no questions asked!

Geek squad protection is a must for me. I had a claim on my washer and ended up getting a brand new one no questions asked!

Always a go to store for me! Thankful for Best Buy

Didn’t need service after all. No help needed………..

Excellent item; good price; easy to operate; works well; easy purchasing/ordering and easy Pick-Up/Delivery. I would recommend this item to friends and family. I have not needed to use this item but always feel better having the Best Buy Warranty

Best washer and dryer. I moved into a new home and immediately replaced the older ones with these models. Really quick and efficient installation.

Geek squad is great. They're very knowledgeable and extremely helpful.

We’re not really the type of people to take out a warranty but I’m glad we did this time. Our previous washer and dryer broke down many times and we had not taken the warranty and I regretted it. I feel much safer buying the warranty this time

The services where great, and the dryer machine works excellent.

I haven't had to use it yet on my latest buy. I have used it on a TV. They replaced it when it died.

You would be crazy to buy any appliance without buying the protection plan. BUY IT BUY IT BUY IT!!! My fridge is dead and will now be replaced thanks to the plan. I couldn’t be happier with Best Buy.

LG would not honor the service on this washer. Geek Squad was right on it and handled everything professionally, from the initial phone call to the service techs. My 1st time using Geek Squad.

Best part is warranty in case something goes wrong

Great so far!!! Havwnt had any issues its very quiet and fan handle big loads of clothes. Great washer so far !

So far haven't used it which is a good thing but let's see :)

Great quality , runs smooth and geek squad protected if paid

I’ve owned my washer for a couple years now. A discontinued Samsung front loader that was supposed to be top of the line. It’s a great washer when operational, but unfortunately, not working. Fixing it under factory warranty was great. But now that factory warranty is over, I’m faced with what is turning out to be the most impossible task to-date. Getting a tech out to fix my washer through the Geek Squad Protection plan. Countless time wasted on the phone scheduling appointments and listening to the service agents regurgitate the same prompt while informing me that “Your appointment has been cancelled because there is no tech available.” Constant time off work, or time blocked off from doing other daily chores while waiting for an appointment that will ultimately not show. Not only that, but I’m having to reach out to them to find out what’s going on with the appointment. This is a horrible experience and I’ve come to the conclusion that this service is a waste of time and money. Now I’m stuck waiting for someone to fix my inoperable washer with a household of five for two weeks! FYI, my appointment is now rescheduled for the third time. Just replace my washer at this point.