Customer Ratings & Reviews

The Geek squad is an outstanding organization. Each time I had them to the house for TV or computer problems they were quick, efficient, knowledgeable and courteous. Cannot praise them enough.

The agents mounted my item and connected, they was very kinde

The Geek Squad coverage is an excellent way to protect your purchase. When questions arise, you are treated with respect and super fast customer service. Do not purchase without protecting.

Geek squad has never failed me definitely worth getting!

This saved me from having to buy a new dryer. I have gotten a service plan on all my major purchases from Best Buy.

I ordered a dryer was delivered by geek squad guys were polite. But dryer never worked I called geek squad 3 hours after it was delivered had to wait 4 days for them to come look at it was unfixable.so had to be returned I then had to wait 4or 5 days for them to come pick it back up and bring new dryer in mean time had to go to laundry Matt spend more money this should of been fix much sooner at a 700 price .i was very upset on how this all played out cost me even more money in long run but the guys who were here to drop off were polite did there work but did not clean up after the moved furniture to get dryer were it needed to go but did not put it back when done also the Dickson city store does not have enough people to hook up gas stuff. First I was told they can't hook up then after they got here was told they could if the guy that has certification was with them ( which he was not) and 2nd time here store told me they can hook it up but there was additional charge ( are u serious I spend 700 on dryer that didn't work you told me could be hooked up by you now it can if I pay more money) and still guys that came couldn't hook up because they were not certified to do so and new dryer was even more money than first time plus I had to go to laundry Matt to do my laundry

I'm gonna give this a great radting but hopefully I never need to use it

Thank you i love it i just love the color and how fast it wash the clothes

Everything fully satisfactory and technician are very polite

This is my second Samsung washer and dryer set. The first set was great and near the end the protection package was VERY well worth it.

I am loving my new washer and dryer! So much room in the washer. Washes do well!

It’s worth to have any protection in life and Best Buy is best

Definitely worth the purchase. First dryer I purchased had manufacturer defect and Geek squad replaced it immediately. Didn’t have to deal with manufacturer directly which was great

Best Washing Machine Ever, I highly recommend it. It plays music to allow you to know when it begins and when it ends. It handles soiled heavy duty clothes well.

Great buy Luv the experience of easy service Just a click away and team help available

Geek squd did great job on second delivery of washer. First time the left in hall. I think they wanted to go home and evening mgr didn’t help

I bought a washer for my mother in another state and the guys were great installing it for her.

we are extremely happy with everything !!!!!!!!!!!!

I got the 5 year plan. And my washer broke and they came with a new one. Always make sure u have a plan in place best thing ever.

It’s always good to have warranty for electronics and appliances