Customer Ratings & Reviews

I replaced a front loader with a top loader, same brand. My dog loves to eat the gasket on the FL, so I needed a TL. I love the large capacity and the quiet operation of this washer. My clothes come out clean, as do my great grandchildren's and their parents. I got the champagne color, it's a beautiful color.

I have only called once. They didn't even need to come to my house. They walked me through how to fix the problem and stayed on the phone to make sure the problem was fixed.

Worth the peace of mind when you're investing a lot of money into appliances. I had an issue that Best Buy Geek Squad offered to stand behind, but I was able to resolve the issue. It was nice that someone actually offered to do what they said they would do if I had a problem.

I will highly recommend geek squad to anyone needing service protection on their product. The price was minimal for the protection provided.

I scheduled an appointment for my washer. The tech sat in front of my house almost two hours early, left after 5 mins (never got out the truck), marked me as no response and then I had to wait hours later for him to return because he didn’t want to be late for the next appointment.

We value the Geek Squad services very much. It provides us with peace of mind.

MY WASHER BROKER DOWN AND I HAVE THE 3 YR IN HOME WARRANTY ON IT THROUGH GEEK SQUAD. I CALLED AT 1PM AND THEY HAD SOMEONE AT MY HOUSE BY 430 TO FIX IT. THE TECHNIICAN WAS GREAT, VERY KNOWLEDGABLE AND WENT THROUGH EVERYTHING WITH ME AS TO HOW TO CLEAN THE FILTERS THE DETERGENT DRAWER I WAS VERY IMPRESSED WOULD HIGHLY RECOMMEND.

fantastic deal for five years no worries great job on delivery and set up

I am happy that I have this service in case anything happens to my dryer. That added protection makes me feel good about my purchase and gives me a piece of mind.

Buying extended warranties used to be a tough decision for us. As consumer grade appliances seem to be engineered for shorter lives, it seem more likely we will experience a failure in the lifespan of the warranty. Our old dryer was serviced under an extended warranty and due to a parts shortage triggered a replacement where we got the full value of the previous device purchased (not including the extended warranty price). Glad we had it!

I went ahead and got the 5 year plan for my Insignia 4.5 washer and 7.5 dryer. The agents installed in a fast and professional manner. They answered all my questions and concern. Nevertheless, the 5 year warranty just add a level of extra protection and comfort that my wife wanted. Hope I don’t have to use it, but it will be ready when needed.

Very good plans and they stand behind exchanges or returns with no questions asked

Beautiful washer and dryer. The washer is very deep and able to accommodate our family's large loads! The service reps had both washer and dryer hooked up in no time with no issues! The dryer is also very spacious and I love all the detailed options!

Geek squad service is top tier. I Will forever purchase the service along with any major purchases we make.

Washer was leaking and had to call for service. Tech came out and found nothing after running all applicable diagnostics. He was punctual, polite, and very thorough. Still not sure what happened but everything is running smoothly now.

My old washer lasted over 20 years before finally dying. I fully expect my new one to have excellent longevity. The additional protection was 'just in case.'

Had a problem with our washer that was a simple fix. Geek squad helped us figure it out over the phone and sent us a replacement part to fix our issue. Two thumbs up for whoever we talked to.

I am very very satisfied with Geek squad guys. I have no words to find and explain how they try to go above and beyond to make sure that everyone is happy. I can remember how happy Louis made me. And so many of them. Kristina is another one. Sorry don’t remember all their names..,, But they are all GREAT

I buy ALL my electronics for home & for my franchisee's here. The My total protection and geek squad make it a "Total" no brainer...

Always get protection geek squad you'll have piece of mind knowing that if you're product fails they are there to help you out