Customer Ratings & Reviews

I purchase this appliance and excited to buy it at Best Buy I've purchased other things and had been pleased with my purchases this time Geek Squad sent my warranty to another place My Appliance Clinic and its been 3 months and counting to this date that I've yet to have my dryer fix. Ive made the attempts to called and yes they answer but no resolution only that parts are coming from abroad and takes longer and the last time, was that they had a defected part. 3 MONTHS ITS BEEN going on 4 MONTHS laundromat it's expensive 20.00 to 25.00 a week I could bought a new dryer by now..... I NEED HELP!!!

Just purchased so haven’t had to use this. Will just have to wait.

I bought this warranty just to be safe in the hope that the new computerized washing machine does not fail but if it does…well hello geek squad

Return it because bad worker that didn’t want to install washer and got refund on washer and protection plan

Slow work , they come later to fix the machine Deuer

The geek squad took forever to install. My husband had to correct them several times. They were not even friendly to converse and show you how to use it.

Hope its worth the money. Haven't had to use it on an appliance yet. But its good knowing I just have to call someone without being out of pocket.

Do not waste your money on this worthless paper warranty. My $1200 LG washer broke after 21 days of proper use. The Geek Squad technician told me that the manufacturer would handle the warranty within the first year. The manufacturer has a 48 hour window to enter your name into a field technician system and then another 48 hours to call you. That’s 4 days with a broken washer before you can even secure a service appointment. Bust Buy and LG are complete jokes. Save yourself the time and aggravation - buy elsewhere and not an LG product.

Haven't used it yet, just want the points :))) I'll update my review accordingly if I ever end up needing it.

If I could give this company a no star I would ghs as in Goodman home solutions! geek squad needs to cancel there contract! First they canceled my appointment 3 times to come look at it so I lost a total of 3 days work. Getting to talk to a supervisor is absolutely impossible then wanted to order a part without even looking at it. Comes and lifts lid and leaves takes another week for part to come and then I have to schedule another app so another day off work

Actually I do not know how to use it I did not even know I got it Good to know What can I do with it ? I had to pay my new tv installation recently and I had to pay my cooktop repair 2 months ago So does it worth it ?

After the drum cracked on our old washer we decided to upgrade and get a new washer and dryer set. We purchased a Samsung set with a Geek Squad protection plan on 11/20/2020. Last week my dryer stopped working. When we called the Geek Squad for service, we were told the plan was only for the washer. Luckily we are still covered under the manufacture's warranty but the closest repair place is in Oregon, over 200 miles away. Our dryer will not be fixed for another week! In hindsight I realize I should have read the fine print but feel this could have addressed more clearly.

Just through it in, never checked to make sure the water was running or gas was connected. Little box on washer don't stay together unless there is a piece of tape holding it, well that explains why it was never taken off. Yes, still waiting for them to replace it, but because I am in the Medical Field they won't deliver it, during my hours and don't deliver on a Sunday and that's the only day I'm off. Other than that, I guess I'm suppose to tell patients family members and patients " I'm sorry I can't take care of you because I have to wait on Best Buy!" Yeah... No! I don't think so... suppose it was your family member! You wouldn't like it and would do every thing in your power to get me fired!

Haven't used yet, so giving an average rating. Bestbuy support was awful though, hope this department stays on par

They can’t even manage to deliver goods, pick up defective merchandise they knowingly sold a customer. Making it a fire and safety hazard for months as the customer had to store Best Buy’s defective item. They made me waste hours at a time to schedule at least 7 pick up appointments to cancel day of, never show up, call and say they were on the way yet they never showed. The customer service reps hang up on you.

As with an protection plan over priced. If you just set that money aside and add a little each month or year, you can just buy brand new again.

Had to purchase the protection plan for 3rd time in one year because the washers keep breaking down and have to be replaced! Was told the protection plan would be refunded this time so I added it again now they say they can’t refund it! Nothing but liars and thieves at WorstBuy! The call was recorded so they can verify I was told it would be refunded but they still won’t because they said it was misinformation!

Do not waste Your money. I was informed noise is not covered. We know noises come from a malfunction or natural sources. This is a washing machine. Brakes makes noise you check to see the cause. They did not bother to come and see the cause of the noise…

BB cancelled my protection plan when my appliance was unable to be installed. Please note that the item was indeed delivered and at my home. They also cancelled my installation instead of rescheduling. All of which is absurd. Now my I've had to repurchase and the protection plan is not showing on my account.

Did not like the washer. Clothes never smelled clean