Customer Ratings & Reviews

Love the removable agitator it really comes in handy when I need to wash larger items like comforters. I also bought the services which included: expert installation, which made everything a Breeze and They even hauled away my old, rusty washer. 

Great unit. Economical purchase. Delivery was quick and fast in and out. Thanks Best Buy

Worth the peace of mind when you're investing a lot of money into appliances. I had an issue that Best Buy Geek Squad offered to stand behind, but I was able to resolve the issue. It was nice that someone actually offered to do what they said they would do if I had a problem.

I have had a small issue with my washer. When I called to see if they can send someone over to help me with the issue. The young man I spoke with was extremely patient and knowledgeable. He answer all my questions with confidence and sent help over right away. That was my first experience with geek squad customer service and I have no complaints so far.

Washer was leaking and had to call for service. Tech came out and found nothing after running all applicable diagnostics. He was punctual, polite, and very thorough. Still not sure what happened but everything is running smoothly now.

Absolutely love geek squad! We had the sound go out on our 55" TV. They scheduled service and came right to my house so we didnt have to worry about transportation of the TV. Ordered the parts, and came back to complete the repair all within a week. I only buy my electronics from BB specifically for Geek Squad!

Geek squad resolbed all of my concerns and I assisted with multiple dryers and resolved it efficiently and effectively.

This review is for a protection plan. It’s good to know it’s there. But I haven’t used it which means my thing didn’t break. So 5 stars.

Beautiful washer and dryer. The washer is very deep and able to accommodate our family's large loads! The service reps had both washer and dryer hooked up in no time with no issues! The dryer is also very spacious and I love all the detailed options!

Good service definitely recommended. ..............

One thing I always spring for these days is the Geek Squad service. TBH, it gives me peace of mind that within an expected timeframe, there will be Geek squad protection on my purchase!

I replaced a front loader with a top loader, same brand. My dog loves to eat the gasket on the FL, so I needed a TL. I love the large capacity and the quiet operation of this washer. My clothes come out clean, as do my great grandchildren's and their parents. I got the champagne color, it's a beautiful color.

Can always count on geek squad to help. Great service

It’s nice that they offered extra protection, it allows for no worries!

Already had to use it and had no issues fighting. Just told them the problem with my bad unit and the sent a new one. Glad i purchased this warranty!

I always buy extra warranties. Though it’s not always a simple process to use them. They replaced my dryer after 4 years, free of charge. Sometimes their limitations are an issue. My new TV I’ve had for less than a month, my cats decided to scratch up the screen for some reason. It’s cosmetic, and it’s very noticeable while you’re watching something, but This is not a covered damage. I would’ve paid extra to get a warranty that would cover this kind of damage, but that’s not even an option. So that’s a let down. But I’m confident if I have other covered issues they will take care of me.

I bought a washer 4 years ago & it already broke. It would have cost about $350 to fix. This time we are buying a cheaper washer with a warranty.

Very satisfied and well worth it. Our washer stop working i contacted geeksquad they set up at home appointment for you and they fix whatever is wrong with your washer. THEY REALLY ARE AVAILABLE 24/7/365 IT DOESNT MATTER THE TIME OR DAY and i do recommend this plan for everyone.

When the delivery person did not notify me the night before with the window of time, I called Geek Squad and was able to reschedule delivery for another day. Excellent customer service and helpful!

They were awesome with installing everything in. I would recommend the very knowledgeable Geek Squad for everything