Customer Ratings & Reviews

No so good product . I had issues with the washer a few months after I purchased the pair. The barrel makes a load noise when washing clothes. I will be calling tghe Gekk Squad shortly to see what could be done.

The biggest mistake ever I bought this over a month ago and still don’t have my dryer, I was supposed to receive it on 12/26/23 and they didn’t even call me to tell me the dryer was damaged so they couldn’t deliver, but of course I have to make the payment and no dryer wooooow what a disaster Best Buy is

They take too long to respond. No one is quick on there feet

I bought this for dryer and washer i bought from best buy and dryer comes defective out of box. I called geek squad protection and they hooked me to a local repair service since best buy do not have appliance repair technician available in my area. its been 3 week and now i am reliance on local repair server who are not setting up any appointment!!

This just gives some extra peace of mind for things that just don't last as long as they used to.

This is miss leading! You sell a 3 year extended warranty but it includes the 1 st year manufacture warranty. It should be 3 years after the manufacturer warranty! Home Depot warranty is added the the manufacturer warranty. That is where I went and bought new washer!

We will wait for the end of Corona to get appliance repaired

If I could I would put no star! When you purchase the protection they don’t tell you your not covered for visit’s if your having trouble with appliances. Just paid almost $200 for a 10 minute visit to be told my dryer is good and it’s my vent that needs to be clean again. And this visit isn’t covered by my plan.

I have been attempting to repair Maytag washing machine for the past month. Have been given 5 different appointments without a resolution no communication from technician no arrival. Spoken to supervisors assuring me priority appointments were set up. Given the run around every time.

I’ve bought these extended warranty plans on a lot of things and have hardly needed them. Now that I do.... I get excuses and no satisfaction. NEVER AGAIN will buy anything from Bestbuy. I can go to Amazon for poor service and cheap products.

Too early to tell for this appliance but the previous warranty ended up in a huge fight with Best Buy that is still not resolved. Best Buy customer service has been TERRIBLE for the past year or so.

I have had to use the service once and am getting ready to use a second time. The company that was sent took 2 months to schedule me and did not fix the problem at all, same exact issues. when I called to have them come back out to actually do the repair, I was told I needed to file another claim (exact issue!) and again a very long wait. Not worth it

When it works it works Works well sometimes………..

Piece of mind from bestbuy... a bit tedious to schedule an appointment though.

Whenever i contacted them they would say yes it will get done or dont worry we are here to hep but waa always wrong and they never helped

I got my item as a floor model washer. Only reason I bought the protection plan.

Do not buy this. We bought a 5 year warranty on our washer and had them come repair the seal that was leaking. The day they repaired it they cancelled the warranty. Bought 11/2018 cancelled 2/2020. That's not 5 years.

was outsourced to a 3rd party company for my repair, that company came out and assessed it needed a control board, but they werent authorized to do the repair for Maytag, (then why did they send them) they couldnt find anyone in my area so they gave me credit for a new dryer, the ONE and ONLY benefit of having the service plan

Washing machine had multiple issues from day one. Best buy ended up giving us a new one, due yo the first one being a lemon, but our 5 year geek squad we paid for doesnt transfer and we lost over 4 years of coverage and recieved no refund.

I have not needed any service yet, but I am sure Best Buy will take care of me