Customer Ratings & Reviews

I scheduled an appointment for my washer. The tech sat in front of my house almost two hours early, left after 5 mins (never got out the truck), marked me as no response and then I had to wait hours later for him to return because he didn’t want to be late for the next appointment.

I usually do not get extended warranties, but on a larger purchase, and having had a "lemon" front loading LG for too many years, I thought this was prudent (if I had one of these on the frontloader, I would have used it long ago - instead, I chose to wait for it to die to be frugal). The 3 yr warranty on the Insignia was less than warranties on some other machines and I have the peace of mind knowing it won't just be on me if something should go wrong. Glad I got this!

Great experience and fast results in fixing our issue

The Geek Squad delivered, installed our new LG washer and dryer. They also hauled away our old ones. We purchased the 3 year Standard Geek Squad Protection because in case something happens we can call and get their assistance.

My wife love me more now for this purchase, haha, for real she really love this set. Recommending to everyone 200%

I always purchase this product on appliances and it has been needed more than once. This protection i feel pays for itself on most items.

I have purchased Geek Squad warranty on several large purchases and will continue to purchase it for future purchases. I had a Samsung dryer that kept having the same problem with not heating. After 3 services, Best Buy replaced that dryer with an LG. No hassle at all. The services were easy to schedule. Parts are ordered based on what you tell them is wrong so they can fix it on the first trip. Service personnel are always professional and helpful.

Always protect your appliances with a service plan, you never know what will happen when the warranty expires

I am very very satisfied with Geek squad guys. I have no words to find and explain how they try to go above and beyond to make sure that everyone is happy. I can remember how happy Louis made me. And so many of them. Kristina is another one. Sorry don’t remember all their names..,, But they are all GREAT

A must have purchase with today's technology driven products. I purchased this for our new washer where the entire console is digital touch. With no physical buttons or switches to easily replace, this was a no-brainer. I've purchased a couple of these plans in the past and although I've personally never had to use them, I still see the value in having it for the just in case scenarios. Especially on a larger purchase that would run several hundreds to thousands to replace.

Purchased for the extra security just in case. Have not had to use thankfully but good to know they are there if needed, But they did do a good job of installing my new washer and removal of the old ones.

A must have for any purchase from Best Buy. Glad I purchased and have my items covered. Problem when husband purchased items and I purchased plan. Difficult for Best Buy to connect the two even with exact same address. Was finally resolved. BEEARE!

I have been so glad that I've purchased 5 year protection plans on my washers. I've had to use them at about year 4. Large family - lots of wear and tear on the machines. When they have an issue, I can call and get them repaired for $0 and if they can't be fixed, they get replaced. So worth the money!

Agents installed everything did good job kind and professional

It was my first time buying a conpletely bew set so I was extremely nervous and anxious. Now 2 months after purchasing, I can say I am so happy with my decision. I love doing laundry now! Everything always smells amazing and is so soft.

Very professional workers , Helpful with loading merchandise and answering questions

Never had to use them yet, but gives one a form of comfort knowing one has help if needed!

Already have a my Best Buy protection plan, but we always get the extra two to three years of protection on all electronics

The Geek Squad coverage allows my wife and I to relax, and not have to worry if the washing machine is going to break or not, and it gives us 6 years to enjoy it, as their coverage doesn’t even begin until after the manufacturer’s warranty ends. It’s nice not having to worry for 6 years!!

Buying extended warranties used to be a tough decision for us. As consumer grade appliances seem to be engineered for shorter lives, it seem more likely we will experience a failure in the lifespan of the warranty. Our old dryer was serviced under an extended warranty and due to a parts shortage triggered a replacement where we got the full value of the previous device purchased (not including the extended warranty price). Glad we had it!