Customer Ratings & Reviews

Great service to have. We always get this for the major appliances. When needed it’s great

They were quick, careful bringing the items in, and knowledgeable about the installation. Very friendly!

We purchased Geek Squad protection for our appliance because previous experiences with Geek Squad have been positive and it gives us more comfort knowing a local crew would respond if needed. We haven't had reason to use this yet but believe Geek Squad would do a good job if called upon to help. I hope we never have to use them :-)

I've used geek squad for 5 years on other purchases and started a new 5 years with them. They are very efficient and explain your problem and how they are going to fix it. They do come within a reasonable amount of time

Beautiful, functional, sleek design, easy to use, very quiet, several cycle options to choose from or customize to your own preference. Absolutely no regrets in purchasing these. Pedestals are a huge plus and look awesome together. Great value!

I was surprised to be offered a 5 year warranty. I hope I won’t have to use it.

Got the 5-year warranty I think is a good investment especially the washer and dryer being so expensive. Bought a Samsung refrigerator with the five you warranty and it was worth it. Refrigerator wasn't working too well called the warranty department within a few days they came and fixed it with no problems nothing out of pocket.

Its geek squad hopefully i dont have to use it but its good to have.

So far, so good! Dries fantastic. Good settings, easy to use. I like it

4 Stars - I have not used the service yet and really hope there is no need to. I will adjust the rating if I need the service.

Quick and easy fast assistance very friendly and helpful

We definitely feel protected with the warranty we purchased for our dryer, as we know Geek Squad maintenance and repair services are good and reliable.

The customer service at this location in burbank was great! The employee was very helpful in helping me pick out the best washer for me. Never

Agents were very helpful and respectful with replacing the damaged item

Bought the set with extraa warranty (first time ever). Developed an issue with the dryer and found out that i had a warranty still on the dryer Within 24 hours of problem starting, the geek squad has a brand new dryer being sent to my house. SERVICE!!!!!

Definitely worth the purchase bought a dryer2.5 years ago it couldn't be fixed. So upgraded to a bigger better dryer thanks.

I had to quickly replace my old one that broke. After finding out NONE of the ones advertised for sale at Lowes or Home depot would not be available for delivery until 2 months. I found this one although it was more then I wanted to spend. What I would have spent at laundry matt for my family of 5 if I were to wait those 2 months, would of cost more in the long one. Plus this one was delivered in 2 days & much bigger than I expected with an added bonus of having 3 years protection

The agents delivered my washer and dryer on a third-floor apartment complex with ease, smooth installation, and they were very gentle with my new washer and dryer. Excellent service.

I only buy from best buy because of the amazing warranty. You should too.

The Beat Buy sales team took the time to throughly review the extended warranties.