Customer Ratings & Reviews

Whenever I don't buy protection, everything breaks. When I do, everything works perfectly. So I bought protection, and sure enough, everything is working like a charm! My advice. If something costs more than you can afford, or stings really bad to buy it again when it goes south, then buy protection. Otherwise, save your money. Percentages say you will be fine without it.

Already have a my Best Buy protection plan, but we always get the extra two to three years of protection on all electronics

Always protect your appliances with a service plan, you never know what will happen when the warranty expires

I am highly pleased with my overall service and purchase

[Employee of bestbuy] The process for adding the geek squad protection plan was smooth and easy to do. No hassle and very quick. Highly recommend!

I bought this warranty for my washer because I had an Issue with the first one. I didn’t know Best Buy only gives you 14 day returns on Appliance. I thought because I was elite plus I had 45 days return policy. But no only 14 days lucky Samsung gives 1 year manufacture warranty. The washer broke 16 days inn. So with the second one. I bought this warranty I hope it’s worth it

[Employee of bestbuy] Is used constantly in my household, holds up just fine with daily usage & the wide range of settings is really nice

One of my TV’s went out. The geek squad tech came to my house and pinpointed what was wrong. A piece needed to be replaced. He ordered the piece and had it sent to me house, and scheduled a time to come back to put it in the tv.. the tv was as good as new.

Works great! Does a really great job with large loads! would recommend. Geek Squad installed everything no hiccup in 20 minutes!

I usually get an extended warranty when offered and for the past 10 years I have never had to use any of them. Good products.

We definitely feel protected with the warranty we purchased for our dryer, as we know Geek Squad maintenance and repair services are good and reliable.

These individuals will walk you throught the process or come out and fix the issues you have with any of your purchases! Slap that warranty on it and protect that purchase!

I am NOT one who often purchases service protection plans on most items, but my new LG washer/dryer combo is FAR more technology based than the pair they replaced (which lasted for more than a dozen years), so . . . I hope to never use the Geek Squad plan I purchased, but I can rest assured that IF anything does go wrong beyond the standard time, I'm pretty much totally covered. It's hard to put a price tag on that feeling, so I won't fuss at all about what I spent. Done deal, and I'm glad I did it.

Haven't had to use the service of Geek Squad yet and frankly I hope I don't. I have used the service in the past and I was very pleased so we took the three year warranty just incase the Whirlpool appliance was a lemon.

It’s nice that they offered extra protection, it allows for no worries!

The customer service at this location in burbank was great! The employee was very helpful in helping me pick out the best washer for me. Never

Delivered on time. Multiple reminders for delivery and installation was smooth. Respectful and polite.

I purchased this for my front load washer and had trouble with it and the Geek squad service took care of everything. Unfortunately they used a 3rd party vendor to service the machine since my area did not have Geek squad service ppl and that was kind of a pain but the Geek squad reps were extremely helpful and accommodating and service plan covered the vendor costs and parts. Would highly recommend this!

I love this washer and dryer. You get a notification on your phone when your load is finished washing or drying. The steam feature on the dryer is nice. Overall, I’m very pleased with this putchase. Would recommend and they’re pretty to look at, too.

I purchased this 5 year Geek Squad Protection for my brand new dryer. After it had been delivered, I had a couple of problems with the door latch breaking. I called Geek Squad and they said I needed to contact the manufacturer warranty because they cover it for one year after purchase. So, I guess I purchased this 5-year warranty but I can only use it for 4 years? Make it make sense.