Customer Ratings & Reviews

I haven’t had to use this for these items. I have used geek squad services in the past. They are always helpful and very responsive. I am sure I will not have a problem getting help if needed in the future for these items as well. I pretty much get geek squad protection on all big ticket items that I purchase at Best Buy.

Warranty was super easy to buy (adding extra text)

12/7/21 purchased a washer and dryer at Pacific Sales which is a division of Best Buy. I was offered a service contract from Geek Squad which is also part of Best Buy which I purchased. In May 2023 I noticed a rattle during the spin cycle of the washer. While the machine was operating fine at that time, I contacted Best Buy to have service to avoid further damage and was advised the service contract was through AIG. Had I known the agreement was though AIG I would not have purchased as I have 40 years experience in the financial industry and am aware of AIG history. AIG sent someone out from Antech Appliance which has a 1.5 star rating on Yelp with the majority of the ratings based on their work for warranty companies and finding reasons not to cover claims. The service spent about 10 minutes looking at the machine and told me they would need to remove tub which would take 2 people so they would have to come back. A day or so later I received an email stating the claim was to be denied as "they stated they found the unit not working due to a foreign object(coin/pin rattling) between the tubs causing a noise issue and this is not considered normal wear and tear." Note that per the email they are making the assumption that the rattle is caused by a foreign object but they do not know what it is and cannot confirm it is in fact a foreign object. I filed a complaint with BBB but Best Buy stated they are standing behind AIG finding. I had requested a refund of the premium as the warranty was of no value and AIG denied the claim based on assumptions. Subsequently the machine has started to show Error Code when I run the clean cycle. Best Buy responded to the BBB that they had provided a pro rata refund and cancelled the contract. This was done at my request as my right and not in satisfaction of my claim. Best Buy used to stand behind their products but obviously no more. Do not buy from Best Buy but, if you do, do not purchase a service contract. Not worth anything. They employ sub standard repair companies.

Bestbuy installed my washer and dryer in 15 minutes. I love bestbuy because of their service.

The Geeksquad installed my washer and answered all my questions I hope I never need them to service the washer for any problems that may arise but if it does I would feel confident in their servicing it.

An updated warranty after a Gas Dryer replacement, a very nice thing for BestBuy to do. Their support is on point and I am glad to have the extra layer of product protection. I can vouch for BestBuy, they stand by their warranties.

I hope I never use it, but it always gives you peace of mind knowing that you are covered.

Glad I purchased this and wish i had before when purchsing but now i know to do so.

He came out a few times to Fix, the different washers was very pleasant.Need to call back again.Since my soap drawer is broke.

I recommend protection.. never know if product I bought have issues down the road..

The washer is great! Its huge. The best buy customer service was awful though. Shawn the manager at the South Portland store is super rude and condescending.

I love my dryer. This brand last for ever. The purchase was so easy and personnel at the store were very helpful and attentive

Theyve been great at answering my questions and concerns

I work in insurance and kniw how important protection is especially on machines that coat this much. Im thankful for the service.

The agent I had did an amazing job on fixing my washer. He fixed it quick and was in and out within a matter of 20 minutes

This LG set is fantastic! I researched quite a bit, comparing several brands, and finally took the plunge. I love everything about both the washer and dryer. Both are super easy to operate, the washer uses less water, and the clothing comes out smelling cleaner and looking so much better. Thank you, LG!

We have purchased the protection plans for our major appliances and our electronics. We have used the plans more than I anticipated but I'm so glad we bought them. A washer, a TV, and a stove have had issues which were fixed or replaced. The money saved on replacement/repair outweighed the purchase price considerably.

Great price for a new washer. We are hoping the 10 year drivetrain and tub warranty lives up to its hype. Have used the washer a dozen times so far and all seems to be fine. Will have to review this product in another year to update the status of our satisfaction

This product is awesome and has the reputation of being reliable. It is easy to take care of and clean and it does the job job like it said it would do. I would highly recommend this to a friend.

Despite all the expensive new high tech appliances, reliability isn't so good these days, so this warranty is a must for us. We could not get parts or even a service call for our old units (only three years old!), so we switched brands and made sure to get a full-replacement guarantee warranty.