Customer Ratings & Reviews

We have purchased the protection plans for our major appliances and our electronics. We have used the plans more than I anticipated but I'm so glad we bought them. A washer, a TV, and a stove have had issues which were fixed or replaced. The money saved on replacement/repair outweighed the purchase price considerably.

I am sure the Geek Squad will be pro's if I should ever need them.

I just got a warranty. There was no install of my dryer.

wasnt expensive definitely worth every dime super nice and friendly

Wish installers had been better trained on Customer Service. It would have made the installation experience more pleasant. One instance installer kept telling me "No" including telling me not to ask so many questions, they had to get on to other jobs. I said in my business we never say "No" we try to make things work. His reply, "I wouldn't work for you."

Haven't used yet lol but seems to be worth having.

Very happy to discover warranty on appliances is for five years and not less! You never know if the appliance will be in need of any service over the years!

My Samsung washer dial broke. I called and they came out and fixed it. I've had this on all of my Best Buy appliance purchases and I have used it on almost all of them. Not a knock on Best Buy, but on the brands.

always a pleasure dealing with best buy team members go above and beyond to help always recommend friends and family to go to best buy

Great, fast and tech fixed issue. Tech was fast to fix our problem

This was the 2nd group that came out as the first washer didn't work correctly. They also did a great job with installment.

We love the Geek Squad protection that comes with everything

I always get the Geek Square protection when buying appliances.

I haven't had any issues yet, and don't plan to have any, but I got the longest protection plan that was offered. I'm a retired senior citizen on a fixed income, and I want all the protection I can get. You just never know what might happen. And sometimes I don't have the best luck. So I'm not taking any unnecessary chances.

I always buy my appliances from Best Buy just because they have the BEST protection warranties around. I have had to use a couple of them & was given a replacement immediately !!! It's refreshing to have found a business that treats you like a valued customer !!!

Geek Squad has by far the best and most affordable protection plans available. I was offered one from GE and they were going to charge me $1,459 to cover my fridge and oven.....I'm sorry but if they break, for that price, I'll just buy a new one vs having them repair it. Sears plans are also a joke, worst customer service I have every experienced was from Sears. Used Best Buy's plans before and will never go anywhere else now!

I cannot see myself trying to fix one of these new appliances with circuit boards or whatever. And what exactly do I need, to try to figure out what is wrong. INSURANCE! Let someone else deal with fixing it. I’m not taking the day off (loose money) to waist hours if not days to try to figure it out while getting yelled at by wife. Yeah, I’ll go with insurance, much easier.

I haven’t had to use my protection yet! I hope not to. Thank you

I love the option of knowing if something goes wrong with our washer, the Geek Squad is a call away. Crossing my fingers we get a full 5+ years out of it.

Geek squad support,, always a good idea, !!!!!!!!!