Customer Ratings & Reviews

I fortunately only had to make one call for information that was not provided in the installation guide or anywhere online. I needed the size of a fitting and to know if it was included in the installation kit. Very helpful.

I would highly recommend to get a warranty cause as we no anything can happen it pays to have back up its well worth it

Finally was able to get my washer i love it leaves my clothes feeling and smelling clean

I have purchased other warranties through Best Buy and they were able to replace my products when I was faced with them not working. Due to this fact, I did not hesitate to purchase a warranty for my new appliances.

I love this washer Best washer I have ever had. Easy to use

I used this for a washer and dryer purchase. The washer showed up with minor scratches and Best Buy relaxed it within a week at zero cost. Totally worth it. Great service to have. Great piece of mind!

Recently purchased a new washer and dryer Samsung set and they look great and also purchased the ext warrantly.

I’ve owned my washer for a couple years now. A discontinued Samsung front loader that was supposed to be top of the line. It’s a great washer when operational, but unfortunately, not working. Fixing it under factory warranty was great. But now that factory warranty is over, I’m faced with what is turning out to be the most impossible task to-date. Getting a tech out to fix my washer through the Geek Squad Protection plan. Countless time wasted on the phone scheduling appointments and listening to the service agents regurgitate the same prompt while informing me that “Your appointment has been cancelled because there is no tech available.” Constant time off work, or time blocked off from doing other daily chores while waiting for an appointment that will ultimately not show. Not only that, but I’m having to reach out to them to find out what’s going on with the appointment. This is a horrible experience and I’ve come to the conclusion that this service is a waste of time and money. Now I’m stuck waiting for someone to fix my inoperable washer with a household of five for two weeks! FYI, my appointment is now rescheduled for the third time. Just replace my washer at this point.

It always is best to buy a warranty and with the warranty they normally will give you free installation! its well worth buying! They always do a awesome job and showes you how to use the new product!

It gives me piece of mind knowing that if something happens to my electronic I'll have geek squad to help me

AGENT SHAWN FROM CRANBERRY STORE HELPED ME GREATLY! EXCELLENT SERVICE & HIGHLY RECOMMEND.

I highly recommend that you check to see if the local Geek Squad has people on staff to do repairs for the item you are purchasing. If not, your product will still be covered but you’ll have to wait for insurance company used for this service to find and negotiate service for your product before repairs are made. We’re on our fifth repair for a product and so far have waited a week and a half to schedule the repair. From my check earlier this week it will be at least next week before that might happen.

I got tired of my washing machine breaking down once a year, so I bought this, with my new one. Only had to use it once they got right on sending out the repair service and fixed it no charge.

Geek squad professionals are great at installing my TV's and wifi routers. I highly recommend them as they take the time to explain what they are doing and how things work.

This is the first time I've bought into something like this. and I'm glad I did cuz I needed it later when I bought my washer and dryer and it saved me extra money. I think the money I saved offset the cost of the plan.

So simple, easy, breezy, 1, 2, 3! Geek Squad bought in my new washer and took away my old with such ease. Thankyou! We couldn't be more happier!

Get the service, you will feel better knowing that if anything happens it will be covered. This new appliances have a lot of new technology that is hard to fix on your own now. not like old appliances.

Will come in handy if the unit breaks. Pretty much will pay for itself if something happens to my appliance.

I believe the extra warranty plan is the smart choice when it comes to appliances. The Geek Squad warranty price is not outrageous & affordable. I hope I never have to use it, but you never know!

I don't know how to rate this warranty. Have not needed to use it yet. My expectation is it will be a very good decision on my part should my washer need attention.