Customer Ratings & Reviews

Best Buy/ Geek Squad has the best warranty!! Ive used it on my tvs and refrigerator. Always great and fast service!

These guys answer questions professionally and help with any problems that need to be solved!

Peace of mind is everything. It breaks they fix it or replace it. Hassle free !

I don't know if they're good washers and dryers, or if the accessories are any good. Why? On Black Friday, 11/25/2021, I ordered a Samsung Washer and Dryer. Both items showed as in-stock and available for delivery and install, which I scheduled when I placed the order. I've now scheduled the delivery/install FOUR times, three in December and one on January 20th. The first three deliveries were cancelled by Best Buy the morning of the delivery (just 1hr before delivery time). The reason? Items not in stock/inventory. On Jan 20th - almost 2 months since I placed the order - I finally got the dryer but no washer. They couldn't do the install because the dryer mounts to the washer. You need both, which is a concept their appliance department is incapable of understanding. So, after 2 months & 2 weeks, I have a dryer sitting in my living room and no way to do laundry. I live in a remote area, no laundromats, so this is really a nightmare. Over the past few weeks I have checked the website & same store. They have had the washer in stock, and available for delivery. When I asked the support person why they couldn't just send the delivery truck to the store, pick one up, and deliver it to me, she just got progressively ruder and told me I had to re-order the washer and re-schedule the delivery and install (delivery/install are separate). Trying to reason with her and explain that I had already done that multiple times only resulted in my being hung up on. I must have called their customer service/Geek Squad numbers at least 12 times. Each time I was told things would happen a certain way and not once did it actually happen. Their departments are spread out over multiple continents, they use third party contractors for delivery/install who don't give a drop about 'Best Buy problems'. Their computer system/software is another problem. Every time they scheduled a new delivery/install, it created new order number(s) like I had just bought them. The people who I typically get transferred to either don't have access to the info needed and/or they don't care because they're in a call center in India. Not just 'one hand doesn't know what the other hand is doing', but the hands are apparently attached to completely different arms/bodies. Finally, about a week ago, I canceled the washer and requested a refund. Only reason why I didn't do so sooner is because, like I said, I'm in a remote area with limited options. Please don't repeat my mistake of thinking they will get it right the next time. THEY WON'T!!! Sure enough, I have a hot stinking pile of laundry that's been building up to deal with when I finally do get a washer, which WILL NOT be from Best Buy!!!

As household items become more digitized, the more likely that something will malfunction at some point within five years. I have purchased the five year warranty for every appliance that I have from Best Buy and when I need to call, one number gets me the quality service that I need.

Its the best options you have to do.to protect your appliances

The agents were so nice. They had my dryer set up in five minutes. Showing me how it worked, and answered all my questions.

Super Nice! I love … always recommend!!! Good service!

Good to have if you don't want to worry about possible expensive repairs. Laundry machines contain printed circuit boards and other electronic stuff that can cost as much as a new machine if they go out.

Why not have something that in case something does go wrong they can either fix or replace it?

Aggents came and connected my device quickly and easily.

Hassle free warranty that gives you the peace of mind your equipment will be fixed or replaced if they break.

Very friendly and knowledgeable they even tell me howto trouble shoot

This is a no brainer for me. I have gotten this protection in the past and had proved to be a real life saver. Look, it's an insurance policy. Hopefully you won't need it. But if you do, you will be glad you have it.

Excellent service although have to waited for several weeks for replacement. BestBuy replaced my less than 2-year old Samsung washer with a new one due to several malfunctions.

Best Buy has the best warranty. That’s the only reason why I buy my electronics at Best Buy

I feel very at ease knowing I have the extended 3 year warranty

I've used Geek Squad off and on for years. Their professionalism and capabilities speak for themselves. The protection plan gives peace of mind and affordability to a much needed service in today's world!

We just purchased it and bestbuy sold it as told! Sounds like an amazing service to have and use

I have had to use this coverage in the past and it gives me peace of mind having it, especially since they don't make items like they used to and they break down alot quicker now days.