Customer Ratings & Reviews

Great price for an extended warranty, gives you peace of mind especially the companies make new products.

I made the mistake of having the machines delivered and not installed later to find out from Samsung that I need to install professionally in order to keep my warrantee the geek squad came installed it free of charge when I could to charge me now great job guys thank you

It’s ok, for some reason sometimes the clothes doesn’t dry up completely but I just add more time.

We always purchase the 5 year Geek Squad Protection Plan when we buy a product from Best Buy: worth the peace of mind to know you are covered beyond Mfg. Warranty.

I went in trying to buy protection on a washing matching I had just purchase and the employee was very helpful. Maalik not only explained to me the benefits of getting the protection plan, he made me feel comfortable and try his best to help me. He was also very polite.

Washer works perfect. I regret not buying the dryer. Washer bigger than expected

Great to have for peace of mind. Hope to never use, but have never had a problem with the squad's service!

Five year Geek Squad protection is a must preferable option for the buyers. Feeling safe about the product. Great Geek squad customer service. I strongly recommend to go for 5 year protection plan

Very satisfied with the service. They were able to fix my issue on the washer and dryer

I love that this guarantee is very good i got it so in the future i don’t have to buy an other dryer but they can fix it

Since I have not needed to use this yet l cannot truly evaluate it. I have not yet had a problem

Ok these things are iffy sometimes but recently we have had some bad luck. Gives you more peace of mind about the future.

The service technicians Jose and his partner did a super job installing and connecting our new washer as well as explaining its operation.

Always heard of how great geek squad is. Never tries them until recently, and man am i glad i did. The price totally worth especially if you have about 20 devices that always needs your attention.

I always get the Geek Squad Protection and any items I buy from Best Buy. It's a great peace of mind to know that the items are covered by an excellent company and supportive employees.

Have not had to use yet but the pricing was good for the amount of years covered.

We’ve had a lot of issues with it and leaking since we got it, which was 4 years back. We’ve had different techs look at it, one part replaced which was not the fix. It ran great besides that and the leak was random and runs quiet. It’s being exchanged for a different unit. Best Buy has been very helpful with that.

Geek Squad installers are professional and know what to do

Have purchased protection on many of my electronics, but only needed once and came in handy. Repairs were made at no cost

With some electronics the cost of replacing the item (or getting an upgrade by buying a new version of the product) is financially wiser than buying a protection plan. However, with the life expectancy of a clothes dryer, we believe the warranty was worth the price.