Customer Ratings & Reviews

Aaron was great to work with. He was very knowledgeable and quick to get us what we needed.

Great service and customer service they help me right away and also my appliances are working great

Good insurance to have in case you have issues with your product.

Warranty seems a decent price, bought new washer after having old washer for 10 years I’ve used Best Buy warranty with prior washer that’s why I bought warranty had good results.

The most inversions in one fine electrodomestic deal.

I always buy the geek squad protection for appliances I but for investment rental properties, or personal. Easy if need a repair.

Easy if need a repair. I always buy the geek squad protection for appliances I but for investment rental properties, or personal.

This is the best washer I’ve purchased. The removable agitator is AWESOME

kind of noisy and the lid is stuck on “locked” after a couple of months

VERY GOOD PLAN TO HAVE FOR ALL YOUR PURCHASES AT BEST BUY. EXCELLENT TEAM DEDICATED TO HELP YOU IN ALL YOUR NEEDS AND ISSUES

[Employee of bestbuy] Geek Squad protection is awesome! It is a great deal.

Great because Geek squad comes out if there are any problems. So far i haven't needed them.

I like this item because it is user friendly and keeps my environment neat.

Never needed to use them yet for my washer but used for my phone and they are usually knowledgeable.

So, the five year plan is actually a FOUR year plan because I am required to utilize the manufacturer warranty within the first year. This was not explicitly stated when I purchased the protection plan and is quite frustrating because Best Buy sells you a five year plan not a four year plus manufacturer warranty plan.

I had always been skeptical about front load washers but this one has been great so far

This is a great Geek Squad warranty to have just in case you need it !!!!

I purchased 5 Year Geek Squad for my Kitchenaid dishwasher in January 2020, as I've had some bad luck with major appliances/ electronics. Sure enough, in November 2021 the dishwasher stopped working. I called Geek Squad and the helpful person (it turns out correctly) diagnosed the problem as either a pump or motor. A repair person wouldn't be out for a week or so, however. The repair person came out and said, "Yep, looks like a pump or motor." But did he have that part in his truck? No, even though that was the suspected issue. "It needs to be ordered & we'll repair it in two weeks (mid-December). Mid-December came and the parts hadn't arrived. I inquired with the Geek Squad-assigned repair shop, and they said it was "backordered." Of course, I was able to find the part myself in 10 minutes, ready for next day delivery, on major supply web sites, but that did not matter. Geek Squad informed me only after waiting 30 days (late December) could the repair be cancelled and a whole new dishwasher installed. I called in late December, and the person agreed to the replacement as long as another dept agreed; they did later that day (instead of within 3 days). Success! However, when I called to schedule the replacement, they said it wouldn't be until January 26. Frustraitng! But I waited. At 8:30pm on January 25, after previously receiving multiple emails confimring my appt, a person from XPO (?) Services, who does the actual installation, told me they had to cancel the appointment. Why? "The computer had accidentally assigned too many appts" ; I was being bumped to January 29. Unfortunately, January 29 was really difficult, as I had moved 2 other appts to that date to clear my schedule for Best Buy on Jan 26th. So on Jan 27, I called Geek Squad to see if I could at least move the Jan 29 appt to 7am-1pm ( instead of 12-8pm). The rep said "her calendar was gray" and she couldn't see what other times were available but would talk to another department, who would call me back. I said Ok, but I wanted to be clear to not cancel my current appt without verifying with me what the other time would be to make sure I'm available. She condescendingly said, "Of course I'm not going to do that." Within 2 minutes of hanging up the phone, I received a text asking me to schedule a new appt. Alarmed, I called Geek Squad, and the (different) rep sheepishly told me my January 29th appt had been cancelled...with no replacement. There was no record of why. The earliest he could schedule is February 16. I explained this should not be, but all he could do was send me to an "elevated" dept. After an hour talking and on hold with this elevated person, she accomplished nothing additional -- my appt was still on February 16. So I am going on 3 months without a dishwasher, and no assurance my wife and I will get one soon. To summarize: why pay $199 for service that doesn't actually perform? I just hope to finally, in February, get my dishwasher replaced and be done with this.

Geek squad talked us through the best option that fit me, instead of just throwing in a bunch of options that we didn't understand nor needed. Definitely a great deal and asset to my purchase

Remember to get your warranty but you never know if you’re going to need it better to be safe than sorry