Customer Ratings & Reviews

Haven’t used it. My purchase is brand new but if I do ever need it then awesome. My brother purchased his with a TV and it paid off for sure so I knew I had to buy it.

The agent was extremely helpful with my extended warranty purchase.

They're always there to help and best buy warranty is the best!

I am pleased to hear that geek squad is very fast and efficient.

Love the protection plan and the timeframe for it as well

They are very responsive but nothing was accomplished. They never followed up on things they were supposed to follow up on. My floor is damaged from the faulty installation from their installer.

I regret not getting this with our last washing machine and now have peace of mind with this purchase should anything go wrong. It's worth spending the extra money.

The agents delivered the washing machine, installed it in my laundry room, hauled away my old washing machine, instructed me and my husband how to use the new Samsung washing machine.

easy to claim if needed no problems to make a claim and repairs or exchange are gurantee

Geek squad helped me by looking up my washer and informing me it was on a recall list by Samsung.they told me the steps to take and it worked out fantastic whereby the next day I had a new washer with a check from Samsung 4 weeks later.

Good movie easy to install it and everything the best

Don't buy expensive appliances from Best Buy without this!

The Geek squad is an outstanding organization. Each time I had them to the house for TV or computer problems they were quick, efficient, knowledgeable and courteous. Cannot praise them enough.

My new Warrenty for my new dryer it’s a good idea to have if your dryer breaks

This warranty is a life saver. Repairs or exchanges are a breeze.

Quick and to the point bought what i needed. for the items i had purchased and it was either the standard 3 - 5 year plan i could choose.

I ordered a dryer was delivered by geek squad guys were polite. But dryer never worked I called geek squad 3 hours after it was delivered had to wait 4 days for them to come look at it was unfixable.so had to be returned I then had to wait 4or 5 days for them to come pick it back up and bring new dryer in mean time had to go to laundry Matt spend more money this should of been fix much sooner at a 700 price .i was very upset on how this all played out cost me even more money in long run but the guys who were here to drop off were polite did there work but did not clean up after the moved furniture to get dryer were it needed to go but did not put it back when done also the Dickson city store does not have enough people to hook up gas stuff. First I was told they can't hook up then after they got here was told they could if the guy that has certification was with them ( which he was not) and 2nd time here store told me they can hook it up but there was additional charge ( are u serious I spend 700 on dryer that didn't work you told me could be hooked up by you now it can if I pay more money) and still guys that came couldn't hook up because they were not certified to do so and new dryer was even more money than first time plus I had to go to laundry Matt to do my laundry

This is my first side by side and I just love it. I have had no issues with it and am very pleased with the space and the performance of this beautiful Amana refrigerator/freezer that looks great in my kitchen! amana that looks great in my kitchen!

Nice to have a protection plan for appliances so that I don’t have to take time out for repairs myself.

Good protection for about 3 years is really not that bad