Customer Ratings & Reviews

First time having owning a "modern" set of washer and dryer and WOW. Such an improvement to our lives. 10/10 would recommend. The app is actually really helpful for maintenance and cleaning reminders. And it's pretty nice being reminded when a load is done via app notifications on your phone.

Haven't used it yet and hopefully won't have to use it for a long time. Thank you for offering this.

Always get protection geek squad you'll have piece of mind knowing that if you're product fails they are there to help you out

Great customer service and reasonable prices continue your service to customers and friendliness you all will be rewarded with excellent quality and rating it’s a pleasure to be a part of your business as professional good day.

I buy ALL my electronics for home & for my franchisee's here. The My total protection and geek squad make it a "Total" no brainer...

Always buy Geek Squad Extended Warranty for major appliances! We’ve always made use of our Geek Squad Warranty, very efficient and great service. We have never ever had any problems with them and highly recommend getting it!

I love a gas dryer vs electric. The drying time is amazingly fast in comparison to an electric. I am so glad i choose the gas one!

If considering buying paying the ovely high saleprices for it i strongly suggest purchasing a protection warranty

The agents installed my washer quickly. They tested the washer and removed all pavking material.

Brand new dryer leaks water all over my floor. Takes 3 hours to dry a load. My entire laundry room gets hot and steamy like a sauna. I am 100% sure that my vents are clear. This dryer came defective. Best Buy keeps telling me that I have to bring it back but they delivered it and i have no way to get a 300lb appliance back to the store. I ordered it online anyways.

I had a problem with my new dryer leaving lint all over my clothes and not on the lint filter. Best Buy Geek Squad offered to stand behind it and replace the unit. I was able to remedy the issue with a piece of weather stripping. Nice to have a company stand behind it's customers. Thank you Best Buy Geek Squad

I opted for the Geek Squad Protection plan, and let me tell you, it's like having a safety net for your gadgets. When my washer decided to act weird, Geek Squad had it sorted in no time. The best part? They kept me in the loop throughout, so no mysterious tech magic happening behind closed doors.

Good service definitely recommended. ..............

Great, knowledgeable team! My mom called themnto her home for computer repairs. Very satisfied.

I have only called once. They didn't even need to come to my house. They walked me through how to fix the problem and stayed on the phone to make sure the problem was fixed.

I am happy that I have this service in case anything happens to my dryer. That added protection makes me feel good about my purchase and gives me a piece of mind.

Seems like a good deal. Have not used the protection yet and hope I do not need to. Hard to review it if I have not needed it.

Can always count on geek squad to help. Great service

We’re glad to have the option to get a 5 year plan. We’ve had benefits from products needing unexpected replacement and the exchanges were easy. This is for our new washing machine. Unfortunately our 5 year warranty had expired two months prior to needing a replacement. It’s still worth it. We replaced a TV with a five year warranty at 1.5 years.

I always purchase a Best Buy protection or extended warranty on just about all my appliances and high end electronics I purchase from Best Buy. I have not regret it once. Most times, I never have to use it but the few times I have, Best Buy protection or extended warranty support have been good to me and supported my purchase. I will continue to purchase each type of warranty on my purchases from Best Buy.