Customer Ratings & Reviews

Got the 5-year warranty I think is a good investment especially the washer and dryer being so expensive. Bought a Samsung refrigerator with the five you warranty and it was worth it. Refrigerator wasn't working too well called the warranty department within a few days they came and fixed it with no problems nothing out of pocket.

Glad I purchased it in case something might happen or it just stops working

Beautiful, functional, sleek design, easy to use, very quiet, several cycle options to choose from or customize to your own preference. Absolutely no regrets in purchasing these. Pedestals are a huge plus and look awesome together. Great value!

I've used geek squad for 5 years on other purchases and started a new 5 years with them. They are very efficient and explain your problem and how they are going to fix it. They do come within a reasonable amount of time

They were quick, careful bringing the items in, and knowledgeable about the installation. Very friendly!

Great service to have. We always get this for the major appliances. When needed it’s great

I was surprised to be offered a 5 year warranty. I hope I won’t have to use it.

I had to quickly replace my old one that broke. After finding out NONE of the ones advertised for sale at Lowes or Home depot would not be available for delivery until 2 months. I found this one although it was more then I wanted to spend. What I would have spent at laundry matt for my family of 5 if I were to wait those 2 months, would of cost more in the long one. Plus this one was delivered in 2 days & much bigger than I expected with an added bonus of having 3 years protection

We definitely feel protected with the warranty we purchased for our dryer, as we know Geek Squad maintenance and repair services are good and reliable.

Bought the set with extraa warranty (first time ever). Developed an issue with the dryer and found out that i had a warranty still on the dryer Within 24 hours of problem starting, the geek squad has a brand new dryer being sent to my house. SERVICE!!!!!

4 Stars - I have not used the service yet and really hope there is no need to. I will adjust the rating if I need the service.

Its geek squad hopefully i dont have to use it but its good to have.

The customer service at this location in burbank was great! The employee was very helpful in helping me pick out the best washer for me. Never

So far, so good! Dries fantastic. Good settings, easy to use. I like it

The agents delivered my washer and dryer on a third-floor apartment complex with ease, smooth installation, and they were very gentle with my new washer and dryer. Excellent service.

Definitely worth the purchase bought a dryer2.5 years ago it couldn't be fixed. So upgraded to a bigger better dryer thanks.

Quick and easy fast assistance very friendly and helpful

Agents were very helpful and respectful with replacing the damaged item

I've had mixed experiences with BB Geek Squad protections plans in the past. However, last May I bought a Maytag top loader washing machine for my mother and put a 5-yr protection plan. It was the best thing I could have done because 6 months later it simply stopped working. I called Geek Squad, they helped me set up an appointment and in a couple of days they came to fix it. I am very skeptical about spending my money on protections plans, but this time I am glad I decided to purchase the 5 yr protections plan. I may not feel confident on the Maytag washer I purchased, but I glad I can call GS to fix any future problems, at least for the next 4 years.

I'm new at this home ownership thing so of course I ordered a gas dryer when I really needed an electric dryer. They were so helpful correcting my mistake. They quickly installed the correct product and even got the revised bill correct. And best of all, no one pointed a finger at me laughing!! lol