Customer Ratings & Reviews

I am NOT one who often purchases service protection plans on most items, but my new LG washer/dryer combo is FAR more technology based than the pair they replaced (which lasted for more than a dozen years), so . . . I hope to never use the Geek Squad plan I purchased, but I can rest assured that IF anything does go wrong beyond the standard time, I'm pretty much totally covered. It's hard to put a price tag on that feeling, so I won't fuss at all about what I spent. Done deal, and I'm glad I did it.

The guys installed my unit and was in and out in less than.39 min.

Highly recommend to buy Geek Squad Protection on all electronics these days. My washing machine protection came in VERY handy and saved me lots of time and money.

Warranty helped my washer get replaced though in order to get it replaced we were still out of pocket $400. I went back & forth with warranty division but finally got things resolved.

over all seems good but I'll call a appliance person before geek squad as i feel they may not leave in good parts came with cause this thing had problems from the start like you push button bunch of time and it wont even start like old switches .don't trust them

Very impressed…………………………………………………………………………………………..

Excellent quality! Can’t ask for more, great price!

Well they just brought my washer and really didnt have a chance .

Had to use the service after my new washer came off the belt the tech fixed it fast, did have to wait a few days to have them come out though but just glad it’s working again. Definitely paid for itself in one use during my first year since getting the washer/dryer combo. Have 4 years left. Gives peace of mind!

With all the electronics & computer technology, the Geel Squad extended service is well worth the money. Best Buy really takes care of you with this.

This refrigerator purchase is the result of a previous lemon. Geek Squad sent out repair people 3 times and then determined to replace it. The particular model was no longer available so sent me a voucher for purchase price to put towards this purchase. And you bet I bought the Geek Squad protection plan again on this one!

Do not ever buy an appliance without having Geek Squad on it. They replaced the machines with no questions asked because it was broken and did not have parts or the machine. Worth every penny exponentially.

They were very helpful and quick in installing my new washing and taking out my old one.

I love the Geek Squad Protection Plan. I always hope that I never have to use it, but when I do I am totally satisfied with the service. Geek Squad Protection Plan is what made me decide to buy from Best Buy. The washer and dryer that I replaced was still covered under a warranty, but I got tired of calling, waiting, and hearing excuses. I have never had a problem with Geek Squad

The agents did right by me. They corrected the mistakes make. Stood by me while we worked to make sure everything was in woking order and made sure I had the number to call if anything further was needed.

Luckily haven’t had to use the 5 year plan but glad to know I have it incase anything were to happen

Explains well. Much needed and worth getting help in maintaining proper functioning of this equipment.

This set is awesome love the ease and it’s so quiet you. Have to look at it to know it’s on.

In the past I have skipped the additional Geek Squad protection with appliance purchases. However, the newer appliances have significant electronics / controls equipment... and that has a greater risk of failing. Sure enough it did with our new washing machine, but it was simple to scheduled the repair thru Best Buy and the service tech was great. It's the way to go!

WITH ALL THE COMPUTERS IN THINGS TODAY THIS IS A MUST HAVE.