Customer Ratings & Reviews

I've never used a laundry in one item before. Buying Best Buys protection plan gave.me the confidence to purchase this washer/dryer in one single unit and I absolutely love it?

Purchased the 3-year protection plans with my appliance purchases. I haven't used them yet, but I feel secure in knowing my items are protected.

I ordered a combination washer/dryer and a warranty. The extended warranty kicked in on June 20th 2020 and here we are at May 18th 2023 and they tech pushed my repair date a week and said my drain motor is not covered and is going to tell me how much it's going to cost me. Nice.

When you buy an expensive washer, you would think a service plan isn't needed, but I guess that don't make them like they used. If you ever need service, it will cost more than the service plan. At less than 10% of the cost of our washer, we decided not to take chances - really, a big heavy appliance with moving parts, water, electricity and a circuit board, Murphy's law seems predestined but we're covered for a few years. Four stars because manufacturers should make washers last more than 5 years, otherwise the pricing seems ok.

I like the geek squad plan. They're very helpful if you need them.

Sometimes it can seem easy to pass on the warranty (where they get you)....being a believer in them helped us as we lost power last week and an item had a surge. Knowing it is repaired or replaced for free makes it worth it for unforeseen and uncontrollable circumstances.

Generally I do not buy extended warranties but the price was good for the number of years and I’ve had family and friends who have had very good service with Best Buy on extended warranties.

Generally I do not buy extended warranties but the price was good for the number of years and I’ve had family and friends who have had very good service with Best Buy on extended warranties.

The geeks are there for when my washer and/or dry are in need of help.

I am not really a fan of these things but I bought this one because the last one really paid off. I hope if I ever need to use this one, that they ironed out some of the kinks. Gotta say, a great store manager is what made the first one well worth it.

Geek squad 5-year services for an appliance purchase was a no-brainer. Best Buy services are a notch above those offered by Home Depot / Lowes for appliances. Highly recommend!

Have not had to use it yet. But the Peace of mind it gives me Is almost priceless

Its not super cheap when you are replacing all of your kitchen appliances and a dryer. It can really add up. I've already had to use it twice, once on my new Microwave and once on my new dryer. Appliances aren't made like they used to be.

Worth the money, offered a great price to protect my investment.

The washer and dryer is amazing. It cleans the clothes very well. It has the extra features of sanitizing your clothes. Good to have for virus. Extra large tub for comforters to clean. Excellent washer and dryer.

Just purchased this for a dryer. The price for the 3 year was better than most competitors, along with the comfort that a technician would be local and prompt. We'll see.

always a pleasure dealing with best buy team members go above and beyond to help always recommend friends and family to go to best buy

I always get extended warrantees on new expensive major appliances. Peace of mind and ready for any problems. Modern appliances are not as long lived as the good old days. Too many things can go wrong with computer chips.

the guy who came out when the dryer wasn't working right was great. he helped us detect where the problem was so we could get that corrected as well. It works great now

This was the 2nd group that came out as the first washer didn't work correctly. They also did a great job with installment.