Customer Ratings & Reviews

Agent on phone, ordered the wrong parts. Waited 3 weeks for the parts, but 1st Repairman couldn't fix my range because the parts were wrong He ordered more parts & i waited another 3 weeks, but they weren't the right parts so 2nd Repairman ( who was good) couldn't fix it, but he did order the correct parts. He expedited the 3 week wait, so i could get the range fixed in 1 week& the good Repairman fixed it. It took 7 weeks for Geek Squad to do their job.

I never hesitate to reach out to these guys. They are absoltely great. Always very kind and really wanting to help. Very smart folks. Glad to have them!

I always buy the extended service in my appliances and it is well worth it. You can’t beat the price and I like how geek squad offers five year warranties.

kind of noisy and the lid is stuck on “locked” after a couple of months

I always buy my appliances from Best Buy just because they have the BEST protection warranties around. I have had to use a couple of them & was given a replacement immediately !!! It's refreshing to have found a business that treats you like a valued customer !!!

Buying the 5 year extended warranty is a no brainer. I always get it with all my appliances purchases.

We purchase one with everything we buy. It has come in hand numerous times and pays itself off.

Geek Squad has by far the best and most affordable protection plans available. I was offered one from GE and they were going to charge me $1,459 to cover my fridge and oven.....I'm sorry but if they break, for that price, I'll just buy a new one vs having them repair it. Sears plans are also a joke, worst customer service I have every experienced was from Sears. Used Best Buy's plans before and will never go anywhere else now!

Hopefully I never need this product, however for the length of the warranty and the price... that's what pushed me over the edge to purchase from Best Buy

Bought washer and dryer, that loaded it into my vehicle.

I cannot see myself trying to fix one of these new appliances with circuit boards or whatever. And what exactly do I need, to try to figure out what is wrong. INSURANCE! Let someone else deal with fixing it. I’m not taking the day off (loose money) to waist hours if not days to try to figure it out while getting yelled at by wife. Yeah, I’ll go with insurance, much easier.

I have not had to use this for my washer yet, but bought for a peace of mind as i always do for appliances from Best Buy. It is a great investment.

The squad was very polite and went out of their way to make sure I was satisfied after an order mixup in the store. Great guys.

Left a long review and it was never published. Im suspicious. This washer does not wash clothes well -- there is not enough water touching the clothes. A washer has one job -- make the laundry clean. I felt i was going to be able to get clothes smelling great and stains removed or made better with this expensive beast but the clothes are just coming out like they were handwashed in a bathtub. The washer gets them wet then just tumbles them around. There is no little pool of water to collect dirt - just wet clothes going round and round. It does not rinse well either. If you put a single item in it it gets stuck to the back wall and just turns around and around. There seems to be a deaign flaw with the smooth back wall -- other washers have a propeller shape/fins that prevents this -- clothes sticking to the back. If the item is too big the lack of water issue is worse. Ive washed a sleeping bag about 4 times and it still smells. The water dribbles from one short spout near the door and much of the water just runs down the door into the drain. The perimeter of the back that meets the drum has little spaces where things get stuck and cannot be removed. I'm utterly confused why this washer is rated so high and am feeling extremely foolish and sad for spending $900 on a washer that cant wash clothes as well as my 30 year old off brand top loader. Oh and there is no remote start -- what is the point of the wifi connection anyways? After realizing i need to triple wash many items i could really use a remote start at least. Just a terrible buy. Looks are deceiving with this one.

Excellent service, always with quality of service and they solve problems quickly and efficiently

Geek squad has excellent customer service. Definitely recommend !

Nice to.kmow if something goes wrong Wasn't a bad price point

They hooked my washer and dryer up. They was great

The ability to customize my setting which includes steam cycles on the washer and dryer is a game changer! This is honestly the best washer dryer set Ive ever owned.

The agents very Professional. I’m grateful for their help!