Customer Ratings & Reviews

Always great to be able to purchase additional protection to know that you'll have the help you need if anything goes wrong.

The Geek Squad Squad crew is great but the scheduling and management and needs some work in as much as they need to be able to be contacted easier and schedules need to be more flexible

excellent product Samsung washer capacity and connect

Having an extended warranty is essential. This plan is very well priced.

Service men was very helpfull and. Very respectful!

The agent was nice and competent but the policy is crap. I had to wait 30 days to see if the part would arrive to the warehouse and if it didn't my washing machine would be replaced. The part never arrived so I got a new washer but we had to wait 30 days which meant going to the laundry mat until it was replaced. The CS rep told me I could buy a new one but why would I do that when I have a warranty policy? It made no sense.

This washing machine only lasted for one year and five months before it broke down. The hot water inlet valve stopped working and the gears under the tub started whining loudly. I was able to receive a new one only because I purchased a Geek Squad warranty for 5 years. I then purchased a new warranty and hoses for the replacement for $250 for a new warranty and hoses incase this one decides to break down. One last complaint I have about the extended warranty is if you file a claim they will void the warranty, yet no other warranty company will void your contract for a repair or replacement until your 5 years you paid for is actually done. I advice anyone making a big purchase ticket item to find an outside warranty company which will guarantee you the full term contract for the 5 years.

I am happy with the geek squad service saves me time and money on parts and labor. If the item can’t be fixed they replace it

I haven't used this protection plan yet but I have used it for similar models in the past they are always pretty good about checking your products out

Geek squad is a great Team! They have always taken care of us.

Overall great washer, very quiet. And great connectivity. Only issue is the size. I had remove the crown molding in my laundry room to make it fit.

Overall great washer, very quiet. And great connectivity. Only issue is the size. I had remove the crown molding in my laundry room to make it fit.

Overall great washer, very quiet. And great connectivity. Only issue is the size. I had remove the crown molding in my laundry room to make it fit.

Overall great washer, very quiet. And great connectivity. Only issue is the size. I had remove the crown molding in my laundry room to make it fit.

Purchased geek squad protection for all my appliances and electronics. It is worth it as they will either fix or replace my items with the protection

Best Buy has always deliver top service. I recommend getting your products insurance protection ad Best buy has hassle free insurance protection

These guys came in and made setup of our new dryer so easy. I normally do it all myself, and was tired of trying to fix our old dryer. They even switched the door to open the way I wanted. Worthy.

Bought the Geek Squad extended coverage to get added coverage after the washer & dryer manufacturer's warranty ends.

Geek Squad is an excellent service well worth the money. You call if you have an issue, schedule an appointment that works with your schedule

5 year warranty the best in the industry. Highly recommend warranty and “Toal Tech Support” for outstanding service and discounts…