Customer Ratings & Reviews

Reasonably priced protection my old machine failed in three years with no geek squad had to replace it.

I am basing this review on my past experiences with Best Buy Geek Squad dealings. Most appliance warranties are basic and short. These Geek Squad warranties are much more inclusive and save you from often exasperating dealings with the manufacturer. Geek Squad representatives commonly answer even the most obscure questions and never make one feel like they are stupid, lol. More importantly, they cover much more and continue after the manufacturer warranty. In my past experiences, Geek Squad warranties are much more comprehensive and easier to work with than Assurion or Allstate for example. You can only get them f you purchase your covered item from Best Buy buy I find they usually have comparable or lower prices than their competition. Also, they offer price difference rebates if they or someone local puts the item on sale for a lower price Best Buy refunds the difference in price. They just refund the difference!

we love the washer and dryer and the customer service you get with best

So far I haven't had any problems where I need to call in The geek squad so I'm satisfied

As far as my purchasing the 3-year Geek Squad Protection Plan...I have not had to use it per se, but glad I have the peace-of-mind if/when I do .

They have done great work for me in the past they are prompt

Delivery and set went well, had one phone interaction and service was helpful.

Love love love I loved everything!!!!!!!!!!!!!!!!!

I havent had any problems with my washer and dryer. I havent had to use this.

Did an awesome job putting on my screensaver?That was under warranty, did not give me no hassle

4.5 years into a 5 year warranty on a washer dryer unit, Best buy returned my purchase $. When I called to have the water pump replaced again, I just politely said "I'm calling for my 6 month pump replacement". Representative looked at the history, escalated to the department of magic. There was no like replacement available, so they refunded the purchase price (not the warranty price). Bought the 5 year warranty for the next w/d. They had to do it in person, using some extra steps because we have the membership, but they could do it.

They have great customer service and help you as much they can.

I love the geek in the squad. Always doing the right thing to help out the customer!!

Love love the geek squad protection plan have used it numerous times on different things and have had no issues had a tv break and they gave me a gift card for the worth of the tv and same thing with a dryer I get the protection plan everytime I buy anything here

Hopefully I don't get to use it-its good to have just in case

Best brand of washer and dryer set I’ve purchased. Will definitely purchase again in the future.

Always good to have even though i haven't needed to use it yet.

I dont see anything goig wrong with my products due to reliability, rating etc. However, they tell you exactly what is covered, when, how why. I love it and feel ecen better about my great purchases!

Had to have squad come shortly after I purchased combination washer nd dryer. It was very frustrating to get someone out to check why my item was sending codes of error. Problem was eventually resolved. Yet It reoccurred recently so I will be calling back to service item afain

Always buy insurance, for those moment you never know