Customer Ratings & Reviews

Have had Geek Squad for many of our items. Only needed them once in 10 years and they did a fantastic job

I connected the washer and dryer myself but it’s also a good idea to always have the quick acting gig squad on hand

I forgot to add protection to my appliances when I purchased online. I went inside of the store and purchased protection for my appliances.

Had no issues contacting support and scheduling appointments. Techs were professional.

Best Buy service and coverage is great and they the best

samsung outstanding quality & customer support is great! questions answered when needed, tips , but always a great machine

Best service around hands down they are on time and do great work

Best Buy Team was amazing. On-time, friendly, installed the washer quickly and ensured everything was cleaned up prior to leaving.

With out the geeek squad coverage am not gone buy any thing

You can never go wrong with geek squad protection. They have always been so helpful and it gives me a piece of mind knowing my devise(s) are protected

Can’t go wrong but I will say my dryer broke and was relieved I had this. A little concerning that it broke 2 years in…. But happy I had this.

Purchasing the GEEK SQUAD warranty has been really a plus. When we needed it- it was so easy to use. No hassle, no hidden strings, NO EXTRA MONEY I had to give out of my pocket. NICE!

Agents were very easy to deal with and heloed install as promised

This washing machine only lasted for one year and five months before it broke down. The hot water inlet valve stopped working and the gears under the tub started whining loudly. I was able to receive a new one only because I purchased a Geek Squad warranty for 5 years. I then purchased a new warranty and hoses for the replacement for $250 for a new warranty and hoses incase this one decides to break down. One last complaint I have about the extended warranty is if you file a claim they will void the warranty, yet no other warranty company will void your contract for a repair or replacement until your 5 years you paid for is actually done. I advice anyone making a big purchase ticket item to find an outside warranty company which will guarantee you the full term contract for the 5 years.

with all the electronic elements existing in today's appliances,,, it seems that you need to insure yourself and products w this service

The Geek warranty is good to have to help pay for repairs and parts in case anything goes wrong with the product. I highly recommend.

The agents lack communication within themselves and employees. Agents lack phone skills , spoke with 3 agents all whom left me on hold for over an hour!!! Very unprofessional , miscommunication with driver , employees , customer. Agents are not fast paced they move on their own time they do not care about the customers problems , some agents give out internal #'s to customers in order to get off the phone, I spent all day trying to fix my washer installation issues I WAS GIVEN A FAULTY WASHER!!!, LEAK was from cold hose and the bottom of the washer. agent stated that just because they mess up on one customer that they're not going to cancel the people who are next simply just for one person which is wrong to say because it is NEVER the customers fault for an employee NOT doing their job correctly!! The installation guy should of stated there and waited to see if there were going to he any issues but instead he seemed very rushed. My washer was leaking immediately after the installation guy left , he took all day to get back to me when this could of been a simple repair or simple look at what is causing the issue! Why did that have to take so long to fix HIS mistake! This is very rude to tell a cust. Basically saying my issue is not a priority to them even after purchasing warranty! Very poor communication with everyone and didnt enjoy feeling that I was not important enough for them to come fix this immediately. Best buy CS can say all they want about how they do business but you asked for my review and here is my honest one. I suggest everyone needs to be better at communication, Best buy should be able to contact drivers , if an issue occurs after installation cust. Should be compensated for the inconvenience and feel like they matter, ALL LIVES MATTER!!!!

It could not be any happier with Geek Squad they are always responsive and they always give me the value for the money I spend

I think that it is a wonderful idea to purchase the service as it will help me if anything happens with my device

since I haven't had to use the geek squad I can't give a review I have only had the dryer since November but I really like my new dryer.