Customer Ratings & Reviews

As right now I have been using it for little time, and they are good. But the test is until later

Highly recommended for anyone who is looking for a reliable product with great quality. The customer service from best buy is outstanding – the team is very responsive and helpful in solving each question.

Please take my advice and purchase the available extended protection. I don’t normally purchase extended protection, however with all the technology today I thought it would be a good idea. My 3 year old washer developed an issue that couldn’t be repaired. Best Buy did a great job of assisting me with a replacement and covered all of the expenses except hoses and the new extended protection. I’m completely satisfied!

Love this feature. Never have enough service these days.

Always the best service! We love geek squad for all of our purchases!

The best warranty ever............................

This is one of those things that you hope you don't have to use but are thankful to have. I only purchased my Washer & Dryer on June 24, 2025, so here is to hoping this isn't needed

Haven't had to use geek squad yet this time but had in the past, with mixed results. Before was told computer couldn't be saved but I went home and had it fixed in 2 hours. This time with geek squad we will see. 4 star was from previous experience.

My previous LG washer started to show signs of old age - became very noisy. I got this replacement 1.5 years ago and have had great experience since then. It is an excellent front loading washing machine, quiet yet powerful, easy to use and has all the washing modes I wished for.

Firat appliance purchased as homeowners and jts lerfect

Purchased the optional 5-yr extended warranty for my LG clothes dryer purchased in 11/2019. I have had to call Geek Squad for a non-functioning sensor drying issue 3 times! The third instance this February triggered their no-lemon policy clause which alerts them to automatically replace this for a new like unit or one of your choice. I ended up choosing a different brand dryer and again purchasing the extended warranty. This saved us from puchasing another dryer for approx. $900.

Had the Greek guy come over to look at my new washer he was a very nice gentleman help me out really appreciate his service

I recently purchased the 5-Year Standard Geek Squad Protection for my new Dryer and I am extremely pleased with the coverage. Not only does it provide comprehensive protection against accidental damage, but it also covers any manufacturer defects that may arise during the five year period. Furthermore, their customer service is top notch; they are always available to answer questions or help resolve any issues that may arise. Overall, I highly recommend this product as a great way to protect your investment and ensure peace of mind for years to come!

Excellent outstanding people hooking up not only my washer and dryer but our pedestals as well. They went over details regarding the usage and how to program etc. We were very satisfied with this team as well as the product

Super easy to use. Geek squad warranties are amazing.

I was 3 months from my 5 year Geek Squad warranty expiring when my Samsung washer had a major breakdown. Best Buy chose to replace the unit instead of fixing it. They reimbursed me the amount I paid for the original washer to purchase a replacement.

Highly recommend this . Its worth the peace of mind.

We bought the warranty and it feels good to have peace of mind. However there has not been the need to use it yet. It's only been 8 to 10 months so I'll keep you updated if anything thanks.

It's very, very good. And there's a great section, of staff. We recommend this store good stories.

This 3 yr geek Squad protection warranty paid off and I received a credit for all that I spent and used that credit towards my next Best Buy purchase.Best Buy nicely honored my return quickly and smoothly.