Customer Ratings & Reviews

No way so that’s been very reassuring. We haven’t had any problems with the unit

Best Buy can provide the tech to fix it, or the means to replace the item, I always purchase the GSP plan.

They were very professional and installed everything so quickly

Haven’t had to use it yet, Hopefully never do but past Geek Squad protection plans have proven themselves worth every penny.

Put in a rental home to replace whirlpool machine. Quick and professional install

The agent was very professional and provided a great customer service at the installation day. Very professional

Works great. The guys from Best Buy did a great job and made sure it met my wife's seal of approval before leaving.

We have been without a washing machine for over 6 weeks despite purchasing an expensive warranty from Geek Squad. Despite having ordered and received the parts needed for the repair, we have had 3 scheduled visits, each with repair people failing to show up without notice. We have made more than 8 lengthy phone calls to Best Buy, having to repeat the problem and being disconnected 4 times. When we called at 3 p.m. for an update regarding the most recent scheduled visit, we were first told "the parts were unavailable". When we said we have the part which was ordered through the warranty, they said " the technicians didn't come to work." When we asked why we were not notified when it was after 3 p.m., we were told that the company is "unable to contact technicians during the day." We were then told we could exchange our washer for a new item. When we tried to do so, we were told we actually couldn't exchange the item and would have to wait once again and hope their unbelievably unreliable repair company (which "cannot be contacted during the workday") would show up. If you want this type of service, go ahead and purchase from Best Buy.

Definitely worth purchasing additional warranty. Gives me piece of mind should I have an issue

Used my Geek squad and it was easy to replace my product. Hassle free

Best in breed appliance warranty, given the imminent failure of Sears, I find it refreshing to go to Best Buy where the voice of the customer is heard and innovated around. For the price you truly can't beat it.

Washer Dryer was not put into the corner of the kitchen

Peace of mind for 5 years. No worries. If it’s broke, you won’t be!

We have purchased these plans on various items. true we never had to use them but for piece of mind I feel they are worth it and if something does go wrong your covered.

Always get coverage with big ticket items electronic parts often fail and great to be protected

It may break, therefor having protection really helps. Easy to add onto your order and easy to use.

Love the washer-dryer combo! Easy to operate; many features for different fabric needs. Great product!

The price Best Buy offers for this warranty was good and I got great service getting the warranty

Delivery was quick and fast. They remounted my new units in my pedestals for my older model. The team worked fast and efficiently together.

Love geek squard protection. I can count in it even w an outlet buy