Customer Ratings & Reviews

love the protection this warrenty gives me when any of my products are not operating.

Good vakue. They offer 20 percent off with total tech support subscription. I would definitely recommend this plan.

In addition to the appliances warranty we bought the Geek Squad warranty to ensure any issues were resolved. They called the same day as installation to see how our appointment went. Good customer service!

I was get the geek squad to cover my purchase. You always want to be prepared for the unknown

The technician installed my washer and dryer fast and effectively. Looking forward to their mounting my tv.

The agent was nice and competent but the policy is crap. I had to wait 30 days to see if the part would arrive to the warehouse and if it didn't my washing machine would be replaced. The part never arrived so I got a new washer but we had to wait 30 days which meant going to the laundry mat until it was replaced. The CS rep told me I could buy a new one but why would I do that when I have a warranty policy? It made no sense.

The protection plans offered by best buy sound really good especially when you are purchasing anything over $500 because incase anything happens the protection plan covers it.

I love my new washer machine.thank you best buy♥️♥️♥️

Setting up appointment was easy and fast. The appointment was within the same week. Technician was knowledgeable and helpful.

I’m glad I was able to get my new Samsung protected. Have had to use it yet

No worries if my washer would need work. Will do whatever you want to be satisfied.

Have not had to use the protection yet but Geek Squad has been great. Needed them a couple times with the products I bought and they have came out and have been helpful.

Purchase a warranty with all electronics todays because China is making garbage products that we have to buy

Purchase a warranty with all electronics todays because China is making garbage products that we have to buy

Have not had to use it but it’s nice to know it’s there if I need it.

This is a must have! Especially since everyone knows that most products break down right after the factory warranty runs out!

I always buy geek squad protection plan for all my equipments as they have been very good in past, I have not called them until now for these new equipments which means my equipments are working properly.

Definitely needed the 5 year Geek Squad warranty for my new washing machine.

We have been without a washing machine for over 6 weeks despite purchasing an expensive warranty from Geek Squad. Despite having ordered and received the parts needed for the repair, we have had 3 scheduled visits, each with repair people failing to show up without notice. We have made more than 8 lengthy phone calls to Best Buy, having to repeat the problem and being disconnected 4 times. When we called at 3 p.m. for an update regarding the most recent scheduled visit, we were first told "the parts were unavailable". When we said we have the part which was ordered through the warranty, they said " the technicians didn't come to work." When we asked why we were not notified when it was after 3 p.m., we were told that the company is "unable to contact technicians during the day." We were then told we could exchange our washer for a new item. When we tried to do so, we were told we actually couldn't exchange the item and would have to wait once again and hope their unbelievably unreliable repair company (which "cannot be contacted during the workday") would show up. If you want this type of service, go ahead and purchase from Best Buy.

Must have Washer & Dryer Warranties. You never know what could happen! Better to be safe than sorry!