Customer Ratings & Reviews

Hopefully will be good if I have to use it! Until then I don’t have much to say.

We always purchase this to protect our appliances.

This is not the first 5 year protection plan I have bought through Best Buy. I recommend the 5 year. It seems most appliances need repair between year 3 and year 5, so I do not recommend paying for 3 years or less. I have found by experience that the 5 years pays for itself since service calls are usually around the amount of the protection plan and that is just for someone to tell you what is wrong with your appliance.

I have yet to make it to my 5 years but i can rest easy!

This protection plan seems to be the best in the field

Love the warranty and Geek Squad able to assist with any problems.

They were excellent at helping with my questions.

I was told, " Your appliances are only as good as the "cheese" - the extended warranty plan. Didnt get up to 5 years, just 4.25. Was able to exchange washer for a new one. I downgraded to limit bells & whistles. We purchased parts to repair unit, which cost the same as the "cheese" because service took too long. Best Buy thinks its okay for customers to be without an appliance for up to 30 days. Its in the fine print.

My units arrived in a very timely manner. Installation crew was wonderful. I had been going to.the laudrymat and was tired of it so i made the jump to these units. Absolutly wonderful. Best purchase ive ever made. I do have the extra protection package just in case. But so far so good. I have a large drum top loader so if you are short you may want to think about a front loader. Im tall so its great for me. The dryer has a moisture sensor which is great.

Has been using Geek Squad services and totally worth to get it, great service and customer satisfaction so far

5 year protection on a 3k washing mas home sounds pretty reasonable to me

Had to use Geek Squad the first week as one of the hampers came undone, causing the washing machine to be loud and the rubber seal to not be flushed. Geek Squad came out right away and immediately diagnosed and fixed the issue within the same hour!

Good pricing on 5 year warranties on major appliances and electronics. Never had to file claim but great peace of mind

Absolutely love Best Buy delivery.they always come thru with the most polite delivery drivers and workers. We have been working with Best Buy now for almost 10 years and never once have we had ANY issues. One device came damaged and they replaced it withen 20 minutes of delivery. Had a crew out here changing it out and did a FREE installment for the troubles. I give them a 20/10 stars and would never shop with anyone else.

Your appliance is only as good as the extended warranty, or "Cheese" that you buy. Most modern appliances die within five years. Generally the parts are scarce because they go through them, so hopefully you can return the damaged unit and get a new piece of junk for the same price.

they have backed me up since I got the warranty especially my dryer, Now I'm calling on my washer and we shall see how they do, I haven't really had any problems with best buy and their warranties geek squad has not failed me yet, so I can only give them good reviews,

Hope I do not have to use this but it is good to have.

It had been many years since I shopped at Best Buy. And I’m old enough to remember when Geek Squad was established. So, I was surprised to learn Geek Squad also managed deliveries and warranties. I always thought they just fixed computers! We felt our hands twisted a bit into purchasing a warranty. The product we purchased only offered a 1 year warranty. That’s another review for Samsung. We purchased the 3 year warranty for $89.99. We can’t rate the warranty itself as we have experienced a need to put it to use yet. If we do we will come back and write some more information. We did have the experience of speaking with a Geek Squad customer service associate over the phone though. The associate polite, well mannered, knowledgable and efficient. We were only on the phone for 1 minute and 30 seconds. :)

Haven’t had to use derive yet but I’m sure there will provide great service

People be sure to purchase extra warranty my washer went bad at 28 months has repaired went bad again they replaced it with new GE washer at similar price