Customer Ratings & Reviews

I used the free geek squad delivery because it was free!! I have a truck and I'm perfectly capable of loading unloading and setting up a washer and dryer but I was in the middle of moving so I figured one less thing I would have to move. appointment was set and they said they would call 30 minutes before arrival. the new house is only 10 minutes away so thats more than enough time. so morning of delivery they did call and say they were 30 minutes away. 18 minutes later I got a call from their dispatcher saying they were at the door and because I wasn't there they had a 30 minute courtesy wait time. from the time the first call came in to the time I arrived it was 28 minutes. (because I left when I got the first call, got half way to the new house and realized I left the keys at the old house so I had to turn around and go get them) within that 28 minutes my delivery guys left. I called at least a dozen times to reschedule and being that it was friday I was finally told that I would have to wait until monday to reschedule and then they weren't able to actually deliver them until wednesday. I know it's my fault for leaving the keys and running late but, between their "30 minutes before we arrive" and "30 minute grace period" thats an hour and I still made it in less then 30.. once they actually delevired them on wednesday it was quick prompt service and they turned them on to test them. even washed the owners manual for me and when he realized it took all the paperwork out and threw it on the ground in my driveway..

I don't really know what to say. I've used Geek Squad for a TV that had issues in the past, and the took care of everything.

My wife and I are aware with these type of large appliances and value our investment into them. The protection plan covers a good warranty service.

Thanks.well didn’t use it yet and wish don’t have to as things can continue to run.

This equipment is excellent . I love. It efficient

Brought an open box washer and dryer and got the warranty. Basically got the warranty for free because of the open box deal. For a $1200 washer it's well worth it.

Works great, would recommend to others. Get it while their on sale

We love that Geek Squad replacement product policy. Provides great customer service. Will continue to purchase.

Have peace of mind. Knowing that if something happen . Someone will help me to repair it and not cost anything because of protection plan.

I think its a great way to go when you buy extra protection for any appliance

Geek squad protection has never let me down. They are very professional and helpful when they are needed

Haven’t used the service but I guess it’s a good thing? Best Buy is pretty good with following up on the warranty.

So glad to know that i have this kind of protection

Always get a 5 year warranty on a major appliance because that's as long as they last these days.

Love our new LG dryer and purchased the protection plan 5 Years with it. With all of the technology in the machines these days, something is bound to break.

great price you never know what happen my washer keep safe

Have not needed to use this coverage yet ? And hoping when I do I can give a better review

They helped me install multiple monitors in my house. Great setup and great knowledge. It is everything that i would expect

They brought the product in and hooked it up. Very polite and fast

I'm very happy to have purchased this service plan which gives me added peace of mind that if anything were to go haywire, help is just a call away!!!