Customer Ratings & Reviews

Warranty from Best Buy is awesome and the price is wonderful. I always purchase the warranty from them. It's great to have for just in case.

Always purchase extended protection for any major appliances. It is much cheaper then calling someone to come fix it.

It is advisable to enroll in Geek squad protection.

This Geek squad warranty sold by best buy is useless and should be considered fraudulent practice. We had three years extended warranty on a washer. When it stopped working Best buy - agreed to send a technician in 1 week time who turned out to be a third party technician as they didn't have Geek squad guy available- apparently they had one guy who takes care of whole 3 counties and can't come in in two weeks. They guy told us that pump was broken and he has to order it and it will take another two weeks. Then we called back to best buy - and was told to do another diagnostic and they claimed they don't have any records of what was done before. They guy simply refuse to come in. We called samsung finally and they repaired it with in 2 days with cost of $250.00. Geek Squad warranty is fraud squad warranty. DON'T BUY. I will never buy appliances again from best buy. And if I ever do I will buy extended warranty from manufacturer directly

Love this washer/dryer tower. I am short and I am able to reach all the electronics and inside the dryer.

I have purchased many products at Best Buy and have always had great success with getting their warranties. I find their folks easy to work with and knowledgable.

This is a must for all appliance and electronic purchases. The geek squad is a must for peace of mind.

This service is well worth the cost. The service is best when used every three months, to tune up your computer.

Very pleased with installations and plan to use for security and camera installations that I recently purchased.

Couldn’t imagine such high end appliances without the warranty. If anything happens, I’m worried free

The geek service is very helpful and easy to use when you have an issue with your product.

I always make sure to purchase Geek Squad Protection. It has come handy before in other products I've purchased and well worth the price.

I bought the Bestbuy extended warranty for my own peace of mind, I do not expect any problems, however, if something happens the washer is covered.

I wish they had a 10 year warranty, but 5 years if better than nothing. I hope I won't need it, but it is always better to have it than not.

Got this 'just in case', since... i hear bad stuff about samsung but so far so good

The geek squad protection plan is a must have! They are by far the best customer service we have ever seen!

I was very happy with the service that I received from the Geek Squad. They were very professionally

I always get a that extra warranty. You never know what could go wrong. A definite must have for sure.

Nice to have peace of mind knowing that if i need anything fixed, they'll be there to help us out.

The agents did an excellent job installing my washing machine.