Customer Ratings & Reviews

I have not had to use the geek squad protection yet, as my brand new washer and dryer were just delivered last week. And I chose to pay for the 5-year plan. That may have been overzealous and perhaps unnecessary considering I went with a top brand (Maytag/Whirlpool) but after such a poor experience with my Samsung washer and dryer and how quickly they broke down for being brand new units, I just wanted the Peace of mind. Hopefully I'll never have to call them

Never got to use this,but it was reassuring to have

The washer and dryer are very quiet and works very well, what I like the most is when you’re away and have the machines running it let’s you know when the machine stop’s also my clothes comes out clean every time. The machines works very well it’s awesome, glad I purchase it.

I'm very pleased with this dryer,drying is amazing, plus theres multiple settings. Recommend anyone to buy this dryer you will be pleased with the purchase.

Love have protection on my devices when I need it.

I have mixed feelings on this. I bought the geek squad warranty. I was told that supercedes the manufacturer. My washer less than 30 days old began spraying out the door. Repair came the first time no issue with that. Man stated that it happened again call back. They will bring a replacement washer. As soon as we started a load same issue. I call bestbuy 800 and I am put on hold 45 minutes. I call back and get told geek squad warranty does not supercede manufacturer warranty. So the next morning I go to the store before they open a guy is in a geek squad car and I tell him. He then takes my info and sets me up with a new washer. The Helpdesk is pathetic but local people actually do their jobs.

So nice not to hear all the squeaking of my old dryer. This one is so very quiet I have to go make sure it’s running lol

I WOULD HIGHLY RECOMMEND HAVING THE 5 YEAR EXTENDED WARRANTY ON ANY APPLIANCES

I am hopeful I wont have to use this, but I like having the peace of mind. We just spent a fortune on appliances and I am grateful we are covered.

Peace of mind that I have not had to use just yet on my Samsung washer purchase.

actually purchased because of the electronics associated with washer = wont know if any good until (hopefully not) washer goes on the fritz

This protection is very good to have in a case of an emergency parent or for a costly repairs that it is covered under warranty this is your best bet to ensure that whatever you purchase is covered. Just like a car you need insurance.

The price of the geek squad service is so affordable, it feels like you’re getting away with something. For a few dollars more you get the security of knowing it’ll be fixed or replaced is everything for me, bc I’m not a wealthy person. When I buy a big ticket item, I’m paying cash to afford financing, but it’s a big chunk of your income at once, so to have the security of the protection plan makes me feel better about spending that large sum of money.

We enjoy the product protection plan, and Best Buy support is the BEST, though it's sad that machines don't last any better than they do.

It's perfect, they work super fast and I always recommend it because they make the problem very fast for me

I have had to use this warranty in the past unfortunally I live in a very rural town so that a lot of the time they are unable to send a tech to me but have never had an issue they usually refund me back what I paid for the original unit and I go back to them to get a new one easy and good customer service

The Geek Squad coverage is the best in the business and the only one I truly trust to follow through on what is promised. I add it to all of my major purchases and it has come through in the clutch on many occasions.

Best buy was able to quickly replace the unit i needed with no questions. the guys came out to replace it in a timely manner !

I’m giving this 5 stars not because I’ve had to use it already, simply because I have used these enough in the past and I swear by them. I have never had an issue with the geek squad.

Definitely a must to purchase this extra protection