Customer Ratings & Reviews

I have always bought my appliances from Best Buy and always buy the extended warranty. The Geek squad warranty is great. Every one is patient, listens to the problem and when needed schedules repair service. The repair techs are professional, efficient and punctual. If you have to skip work to wait for the repair service, rest assured that Best Buy techs will be on time and do the job right the first time.

They are so helpful and professional. Help solve problems with ease. Makes my life way easier and doesn’t give me any worries

This product offers great value for money. It's well-made, durable, and has all the features needed at a reasonable price. It would definitely be recommended to others.".

we love each one and get it for all products purchased from Best Buy

With Geek Squad you get a peace of mind. I don't have to worry about going anywhere else for repairs. Geek Squad will take care of it.

The agents came and repaired the washing machine when it broke, they were very helpful

geek squad on large purchaSE with lots of moving parts like a washer or dryer -- call for service before one year is up regardless if you need it

I called to inform the company that the delivery guys were quick but a little too quick because they failed to completely set up the vent/exhaust tubing & I had to call back and get it done properly.

Had a problem with my first washing machine we bought and Best Buy stepped right up with my warranty and delivered a new one hooked it up and all is good.

Helped out very well and answered all of our questions.

This reflects my experience with Lowes warranty service and how Best Buy promises to be better. Just over a year ago I purchased a Samsung from Lowes. After about a year and 2 months it stopped working. I did have the extended warranty so I called to make a claim. Lowes contracts with a third party to do repairs. They made a big deal about having the serial number and model number (which they should have already had from the purchase) so they could have the right parts. They arrived without the right parts and tried to order. Did not follow up well. I had to keep calling back and then find out they didnt think it was worth fixing. 4+ weeks later I am finally getting a check for the purchase price of the item. This is where Best Buy comes in. I asked about all of these things and they made it seem very easy and seamless. Geek Squad in most cases comes out for the repair. If they cant fix it, you get a new one. Their warranty also comes with power surge coverage which is not covered from Lowes. I havent had to make a claim but this is already better than Lowes.

The initial installers forgot to set up my dryer to the vent but the bell squad came and saved the day.

Another warrant, another protection plan. Difficult to rate, because I haven't used it for this purchase. Others, have resulted in a positive experience.

They Installed it sooner than expected and it is the best Washing Machine and matching Dryer that I have ever purchased. I extended by Warranty from two years to five years just to be safe. A Great Value

Great service to add more time to your products warranty

The agents unloaded my appliance and hooked it up to the correct outlets and tubes . Very knowledgeable about the appliance and how to run it.

Great warranty. I haven't had any problems for Best buy. Definitely takes care of you

It’s a good service should always buy with appliance from Best Buy!

I hope I don't need to use Geek Squad for my purchase. If I do need to use them, I know I'm in good hands.

I review the Geek Squad service agreement and found it quite comprehensive for more then just faulty product coverage...