Customer Ratings & Reviews

My washer could not be repaired and was covered under my extended warranty. There was not any problem working through the process and the replaced was scheduled for delivery 2 days later. Service dept ROCKS.

Best Buy’s 5-Year Geek Squad Protection Plan is well worth the price to protect your major appliances. It saves you if your appliance needs repairs after the manufacturer warranty expires. If you did not have an extended warranty, appliance repairs are pricey. An appliance repair service call will generally run $100 just for the tech to walk into your house and then the cost of parts and the cost to install the part typically adds to a service call. With a 5-Year Geek Squad Protection plan there are no worries as they will repair as many times as needed.

Great prod at a gr8 cost. The machine performance is a 9 out of 10. The vibration tech. wears out within the first two years. Other than that very clean wash. I love the self clean tech. Helps keeps down built up orders in the tub.

I called geek squad about my Samsung washer well they couldn’t work with that I had to call Samsung. They had me pushing the wrong two buttons my 17 yr old grandson showed me the correct two buttons to push. SMH they need to hire him

Haven't had to use it yet for our TV but worth it for peace of mind.

Great customer service. I recommend with any large purchase from Best Buy.

I am a new homeowner and single so this washer/dryer combo is great for me. The items look nice and they are very easy to use. I have only had these items in my home for a few weeks but so far they have worked great. My clothes are clean and fresh which is really what you buy a washer/dryer for right? so no complaints on that front.

Love the GS membership as we are avid Best Buy fans and buy all of our electronics here. They were great upgrading our computers.

Purchased a 3-year protection plan for a LG refrigerator in January 2019. Water has been dripping from the ice dispenser for several weeks. There is no ability to set up in home appointments online, but by phone only. Getting to talk to BB customer service rep takes literally hours, with an average waiting time of at least an hour. No point asking for a return call when they don't do it. Best Buy uses third party contractors. They sent a tech in early June. He told us there was nothing wrong with the fridge, cleaned it and left. Second appt was set up for today. Received 2 texts and 2 voice message reminders in last 2 days. At 9:15 today I got a text from the third party contractor to notify me the appt had been cancelled. No reason whatsoever. I've been waiting for BB return call for more than 3 hours (they were supposed to call back in 1 hour 17 minutes).

Easy delivery from friendly guys! They called me on the way to my home, arrived on time and were very friendly. They picked up my old washer and dryer and dropped off the new one in about 25 mins. I was very happy with the service.

Always buy extener warranty with large purchases. Only downside is that if you claim, you lose the remainin years/months of warranty and have to rebuy for replacement product. If I did not lose the extra year of coverage I paid for I would have given it 5 stars.

The washer despite being open box works perfectly. Sure it has a few dings and scratches but the functionality is great. And the open box price saved some nice coin over brand new

Recommend to get Geek Squad on all electronic products. You never know when it may come in handy. Very easy to get product fixed or replaced, if needed.

Recommend to get Geek Squad on all electronic products. You never know when it may come in handy. Very easy to get product fixed or replaced, if needed.

I will always get the extended warranty from Best Buy. They honor their warranties. They dont argue with you or anything. I have had them for my appliances always.

The contracted company that installed the drier broke my hardwood floor. They need Geek squad to do all of the installation. This is the 5th time I’ve had problems

The delivery men weee superb! They were extremely careful, answered all of my questions, without hesitation was courteous. The sales person was amazing. He listened to my needs, found exactly what I needed and at a great price.

My first machine didn't work properly so they replaced it with a brand new one.

Wonderful product dries well and very fast. Quiet for those late night washes

Got the geek squad protection plan. I haven't had to use it yet but I do feel at ease knowing I have it. I've always had great protection with all my other geek squad protection plans