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Customer reviews

Rating 4.6 out of 5 stars with 5721 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 197 Showing 3,921-3,940 of 5,721 reviews
  • Rated 5 out of 5 stars

    Owner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have never had to have them do anything but answer a question. They were very friendly and knowledgeable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Took a while, but it worked out.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer was under warranty, but it took over a month and multiple orders to get various parts. Geek Squad eventually replaced with a new washer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient and quiet. We bought the warranty for peace of mind.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You always need the GeekSquad. When you need stuff fixed correct etc..,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the extra protection if anything happens. I would have bought again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection for unforseen events

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gives you protection and peace of mind for 5 years protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of Mind to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The warranty would give you peace of mind in the next 5 years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don't hesitate!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    get the Best buy card and a big discount on five years of Geek protection!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers called before they came, were efficient and professional and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Timeless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent to know there available when needed to solve the unknown.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Geek Squad protection because it is a must have for any product you buy from Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and I would buy this item again and again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad I had it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never had to use it, but I was glad I had it. It came with a laptop I got my wife

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty Must Have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy all the warranties for my appliances. Its a must have. Geek squad will repair your broken damaged items. Good investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad A-team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fully protected for five years! Great deal on that protection

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth buying the "premier" service plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My LG dryer purchased at Best Buy is barely 9 months old and has been replaced once (after only 1 month in service) and broke again 10 days ago. I called Geek Squad to schedule repair appointment the morning after breaking and was given the first appointment...8 DAYS LATER. I took the morning off from work so I can wait for my 4 hour window of service. Wouldn't it be nice if GS could give the customer a courtesy call 30 minutes in advance??!! I regret purchasing LG but that's a separate review. Geek Squad please come up with a more reasonable repair schedule. I have spent $75 at the laundry to have my clothes washed/dried as well as hung numerous loads outside. Ironically, I purchased a very expensive dryer to perform that chore for my family! Not happy with LG or Geek Squad:(

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      I'm sorry to hear that you've been having issues with your dryer. I can understand that it would be difficult to find a work-around while it's out of commission. I apologize for any inconvenience this has caused you. You're always welcome to call us at 1-800-433-5778 to discuss your concerns and have your feedback formally documented.

  • Rated 5 out of 5 stars

    Great Plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will always use geek squad protection to cover my things. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend for any new appliance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this for any new appliance I noticed everything is more electronic now so warranty is a must!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone should get the extended warranty for their equipment. It is well worth the investment and piece of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 year warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 5 year protection plan is good, if you use the washer alot

    I would recommend this to a friend