Customer Ratings & Reviews

Why would u not purchase a warranty it’s common sense

I love the Geek Squad. They do a great job on fixing my equipment.

A good thing to have when purchasing new appliances.

I love it always the doing good job and very high And very good experience

The extended warranty with the geek squad was a very good decision!

Best thing you can do is purchase a protection plan. Manufactures don't want products to last anymore.

Appreciate the warranty and having piece of mind that my purchase is protected.

Appreciate the warranty and having piece of mind that my purchase is protected.

After having purchased an LG washer/dryer combo unit in November 2023 and taking delivery in January 2024, I called a few days ago when the unit was having a leak from the front door. I was told that I needed to contact LG because the unit was still under warranty with them. So I say what good is purchasing an extended warranty if Best Buy isn’t going to do anything when I call them other than say go to the manufacturer. I have been a Best Buy customer, purchasing all major appliances, entertainment equipment and computer, iPads, iPhones from them for the past 20+ years. I have almost always purchased protection plans on larger purchases. I have called for repair on appliances that were under warranty in the past and the Geek Squad was sent out to make repairs. That was what I expected now and did not receive. I am more than unhappy. I guess it’s the way the whole world is going, but it’s the final nail in the coffin of my purchasing Geek Sqaud Protection. Worthless! As was calling LG who wanted to merely diagnose my problem over a computer chat and have me do all of the work. That’s not a warranty!

I always purchase the protection plan just in case something happens

It has not yet given me one problem. I hope it stays this way.

I have used geek squad before for all my purchases and I like there tech team response and service.

I think its necesary to have warranty and Best Buy makes it affordable to have

Useful for my collection of my home laundry aids plus it is transferable

I purchases geek squad to protect my tV XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Nice to have a warranty in case anything goes wrong!

Great peace of mind for a very low price, it’s a no brainer.

If you buy any washer or dryer ! Get this it’s worth the extra money .

My family loves these appliances very good products

The geek squad is the best thing that has to Best Buy.