Customer Ratings & Reviews

nice to have extra protection if something goes wrong with your item

Nice, clean, and efficient install. Thanks, Geek Squad and Best Buy!

Nice, clean, and efficient install. Thanks, Geek Squad and Best Buy!

This warranty its good and chiper, because when its needed they cover everything that is on the policy

Good value. Needed it to hook up the washer. Easy install.

Purchased the 5 year plan that way if a part goes out someone can come out and get it back in working order.

Plan came to about $20 a year . Good value for the money

Within a month or two of this product being delivered and used, we began experience issues with the washing machine leaving a musty and moldy smell on all our clothes. However, because the product was outside the 15 day return policy, we were force to contact Geek Squad for further support. Geek Squad said that they could not find anything mechanically wrong with the product (despite their tech saying that he could totally smell the musty and moldy smell on a piece of clothing) and said that we should contact LG for further support. We attempted to contact LG and they blamed all issues with the product on the fact that the state laws in CA require energy/water efficiency, user error (despite the fact that we complied with all their recommend suggestions on maintenance (back to back tub cleans, use of special sanitizing product, wiping down machine, leaving door open, and using recommended laundry detergents, etc.), plumbing issues with our house (despite the fact that the house is a new construction home built in Sept. 2021) and water quality issues (despite the fact that we purchased a whole house water filter for our home specifically to eliminate this as a factor). Finally, LG stated that we need to run with all washes and tub cleans some type of laundry sanitizer product. While this suggestion did eliminate most of the odors coming from our clothes, I did not buy this product with the expectation that I would be forced to use laundry sanitizer product on a regular basis to keep my clothes from smelling after each wash. Moreover, using a laundry sanitizer product on a regular basis did not eliminate the smell completely. After LG ignored our cries for help, we turned back to Best Buy/Geek Squad because of our extended warranty on the washing machine that we purchased for nearly $500. Best Buy/Geek Squad continually shuffled us back and forth between different personnel, some who promised a return or exchange of the machine only to be told later on that particular personnel did not have authority to authorize a return or exchange. I called the manager from the store we purchased the product from and he ignore our pleads for help. The bottom line is this, Best Buy, Geek Squad and LG do not care about customer satisfaction or stand by the products they sell. A washing machine should make your clothes smell better after use; not worse. Moreover, LG has had major lawsuit in the past over the same exact issues with their front load washers in the past. I have been a loyal customer of Best Buy for years. I’ve spending thousands of dollars with this company, but after this experience, I think I will be looking for other venders to buy electronic products.

Excelente great survice very happy with it i Will recomend this item

Didn’t use yet but glad I got this since the new washers are different now.

Great to have of you can afford it! Here's hoping you don't need it!

Get just in case depending on cost of what you buy

Installed my washer, no problems, upstairs install, did a great job

Seems like a good deal for a 5-year warranty. Recommend.

I can honestly say geek squad is the way to go a great investment

Fortunately I haven't had to use this yet, but it was a good price for the warranty, hopefully I won't have to!

No issues with anything so far other in regards to the geek squad.

Love it! The best part is when the cycle is done and you get a song!

I haven’t had to use it yet, but the geek squad is always great!

Have yet to use this but ill keep you guys updated!