Customer Ratings & Reviews

We bought this unit and the gas dryer with steamer function several years ago. We never found the steam function on the dryer to do much despite the claims by LG. With the wash, there is no venting, the gaskets sealing the door double over and do not fully drain. Within 2 years this rather expensive piece of machinery is being replaced due to mold in the drum, the ENTIRE gasket of the door, and in the soap feeder tray. While front loaders are more prone to this, the LG units in particular seem more prone to this. While I INITIALLY had no complaints from the washer unit, I should not need to replace a washer of this price point this quicky. We own a medical clinic and took excellent care and maintenance of the units, which is even more frustrating given how much time was spent trying to keep it clean. I do not recommend this at all unless a few years down the road you like mildew mold smelling clothing.

Fortunately I have not had to take advantage of the warranty or extended warranty and I hope I don't have to. But having the extended warranty at a reasonable price gives me great piece of mind. If the service is as professional as the installers were, I trust that any repairs I need to have done will be a great experience.

Great to know no matter what happens to my device that i can get it fixed and replaced as it is being fixed.

Always buy a warranty it's better to spend the extra money and have peace of mind than to get home and realize something's wrong and you can't fix it or have to come out of pocket

The guys that came out to delivery they were wonderful they set up everything real quickly and were very very nice

Always get these protections on all my electronics from best buy. I will continue as well they have the best coverage then any b company

Good and easy to use. Will give 5 star. I am satisfied with the product.

First time having owning a "modern" set of washer and dryer and WOW. Such an improvement to our lives. 10/10 would recommend. The app is actually really helpful for maintenance and cleaning reminders. And it's pretty nice being reminded when a load is done via app notifications on your phone.

These guys were very helpful when my washer broke down. They came out and diagnosed the problem and I had a new machine that next week.

First several guys that serviced my old dryer were untrustworthy and were no help at all. The last geek squad guy was amazingly helpful and honest. Very professional and customer oriented. This review is for the last geek squad guy that serviced my old dryer.

Protection that sets your mind at ease for a reasonable price. The offer is a great one and makes the purchase more comfortable to buy.

Purchased this coverage on our new Washer and Dryer set. It was very useful, when the dryer broke, they replaced it.

Recommend Geek squad for your repair needs. Very polite staff.

I had so many problems with this dryer when first purchased. The heating element went out after about a month of having it. It was worked on about 6 different times before they replaced the heating element. No problems after it was replaced.

Great warranty for peace of mind. What you pay for insurance is highly recommended

After a lot of trouble shooting on a washer unit issue the store went ahead and replaced the unit. Install was professional and extended warranty was worth the price for major appliances.

The tech guy was scheduled to come 2 days after i requested a visit and he was here right on time and got the issue with my washer solved in under an hour. Super happy after spending almost a grand on this machine just barely over a year old.

I love having the ease of mine that if something happens to my product, geek squad will cover it

This warranty for my washer makes me feel confident to throw my dirtiest clothes at the washer and not have to worry if the AI decides to take over the other appliances.

I love my dryer it works great super good quality fits perfect next to my washer