Customer Ratings & Reviews

Brand new dryer leaks water all over my floor. Takes 3 hours to dry a load. My entire laundry room gets hot and steamy like a sauna. I am 100% sure that my vents are clear. This dryer came defective. Best Buy keeps telling me that I have to bring it back but they delivered it and i have no way to get a 300lb appliance back to the store. I ordered it online anyways.

They were awesome with installing everything in. I would recommend the very knowledgeable Geek Squad for everything

Delivery an installation of both washer and dryer with conversion to propane done with care

Always protect your appliances with a service plan, you never know what will happen when the warranty expires

My wife love me more now for this purchase, haha, for real she really love this set. Recommending to everyone 200%

Really quiet works great really happy with the purchase

The peace of mind knowing that a major appliance is well covered by service and warranty for five years is absolutely worth its weight in gold.

Purchased a 3-year protection plan for a LG refrigerator in January 2019. Water has been dripping from the ice dispenser for several weeks. There is no ability to set up in home appointments online, but by phone only. Getting to talk to BB customer service rep takes literally hours, with an average waiting time of at least an hour. No point asking for a return call when they don't do it. Best Buy uses third party contractors. They sent a tech in early June. He told us there was nothing wrong with the fridge, cleaned it and left. Second appt was set up for today. Received 2 texts and 2 voice message reminders in last 2 days. At 9:15 today I got a text from the third party contractor to notify me the appt had been cancelled. No reason whatsoever. I've been waiting for BB return call for more than 3 hours (they were supposed to call back in 1 hour 17 minutes).

Installed my appliances quickly and timely. Arrived within a good time frame.

Great customer service and reasonable prices continue your service to customers and friendliness you all will be rewarded with excellent quality and rating it’s a pleasure to be a part of your business as professional good day.

This review is for a protection plan. It’s good to know it’s there. But I haven’t used it which means my thing didn’t break. So 5 stars.

Delivered on time. Multiple reminders for delivery and installation was smooth. Respectful and polite.

These appliances are simply amazing! However you should be aware that unspent cycle the washer is a bit loud. Make sure that you purchase a warranty plan with them because they are truly high-tech and I could see how that could be an issue in the future. I'm sure repairs would be very costly

Washes our clothes great. I've had a different brand but it didn't wash near as well. It really surprised me at how much of a difference it is between two different brands. The one I have doesn't have an agitator but it cleans up my son's clothes really well and I don't have to wash them twice. The one thing i do not like about these kinds of washers, the glass lids. That's what happened to the last one and it was just as inexpensive to buy a new one, well almost anyways.

Always buy Geek Squad Extended Warranty for major appliances! We’ve always made use of our Geek Squad Warranty, very efficient and great service. We have never ever had any problems with them and highly recommend getting it!

Great service to have. We always get this for the major appliances. When needed it’s great

Fortunately I have not had to take advantage of the warranty or extended warranty and I hope I don't have to. But having the extended warranty at a reasonable price gives me great piece of mind. If the service is as professional as the installers were, I trust that any repairs I need to have done will be a great experience.

The Beat Buy sales team took the time to throughly review the extended warranties.

4 Stars - I have not used the service yet and really hope there is no need to. I will adjust the rating if I need the service.

I would definitely recommend getting a warranty with this cute baby