Customer Ratings & Reviews

Good I guess? I have never used the geek squad protection plan

Great product, strongly will recommend to family and friends.

hanvt used it. i hope i never do., but nice to have the reassurance of having protection

We love these protection plans. Hassle free and leave the repair to Bestbuy Geek Squad.

Geek squad protection is something every customer should have.

This awesome. I had to have a washer replaced. Super easy process.

its great to have this on all your computers laptops in all.

Having geek squad protection make all the worries go away

I think spending the extra money for this protection is a good idea. 60 for 3 years for such peace of mind.

Warranty works great. Would purchase again in a heartbeat.

I recomend this service , who never knows what happen after.

They don’t build thing like they use to. Geek protection is the best

Never buy anything without a Geek Squad Service Plan!

Great service and very professional and showed up on time

Things happen in life so we always get the protection

Product: Samsung Refrigerator Model Number: RF23J9011SR Issue: Ice Maker does not work. Best Buy outsourced the repair service to a third party service provider "Bear Services". The service technician came in initially diagnosed that it's a "Valve" issue and replaced it after about 15 days and mentioned that he had to replace the entire "Ice Maker" as replacing "Valve" did not resolve the issue. After that they never showed up although I sent them a video showing the problem. I finally called up 3 or 4 times Best Buy and they initiated a replacement request which was denied by the insurance provider stating that per "Bear Services" the problem was resolved. Best Buy confirmed that "Bear Services" never closed the "Service request" . However they believe the insurance provider who rejected the replacement request stating that the service was completed. Although I mentioned that I have the proof's of a video message that I sent to Bear Services as well as willing to do a live video of the issue, Best Buy does not take any immediate action to address my problem. It's been more than 2 months and it's unfortunate the Best Buy is not taking any immediate action but rather would like to initiate a service request again!!!!

NEVER BUY GEEK SQUAD Protection! It's a scam where they don't provide a contact number, a case number or anyway to follow up on a service call. Washer failed 6/12/25. Schedule Service for 6/16/25. Tech shows up with no parts, said it could be 3 parts that failed and he would order all 3 and return 6/23/25. Tech never showed. We have since spent 5+ hour on the phone trying to speak with anyone who cared, much less would help. We have spoken to 4 different Supervisors who promised they or someone would call us back and get a tech onsite. Still waiting......

The agent is k owledgeable in what he's doing. Pleasant

Haven't had that uses plan yet but will but any issue comes up

Good quality. Easy to use. Quiet. We like our choice.