Customer Ratings & Reviews

I purchased a 3-year plan on an Insignia dryer originally June 15, 2021, and then a repurchase related to a return on July 5, 2021. Due to shipping/backorder issues, I purchased a GE dryer on 11/17/2021. I thought the 3-year plan could easily be transferred to the GE dryer. I was told I have a 14-day window to "purchase" a plan for the GE. Problem is I have already "purchased" a plan many months ago. I have NOT received a refund of $74.99 a week out from delivery on 11/23/2021 of the new GE and return of the defective Insignia. So 7-days have already expired on my 14-day window. I do not want to pay for a Plan twice. Best Buy needs to reimburse my $74.99, so I can repurchase a plan for the GE before my time is up on the purchase window! As far as recommending Geek Squad to a Friend, at this time, I would have to answer "No" until my problem is remedied with a refund.

They did repair in a timely manner, no issues with this location

Haven’t used them yet because my washer is running strong still.

Haven’t had to use it but nice knowing it is there.

I hope we never need it but I'm grateful for the security of having it.

What can you say? I purchased 5yr Geek Squad protection.

I always purchase the service plans. Worth the money and piece of mind.

I get this because I've used it once before, not needed but worth it if something goes wrong.

They’re still running had this for almost yrs n good

I love that this item is covered and can be replaced for up to five years

Great warranty for this appliances, is always good to protect your investment

I am usually not a big believer in these, but with appliances it is a must.

The plan is worth considering that it covers the product for 5 years for any issues.

Well worth the money always there when you need them excellent service

The geek squad set up the laptop and made it so much easier for us.

I'm glad that they offer a protection plan in case there is a problem.

I haven't had to use this since my products are still functioning perfectly fine.

I have found that washers don't last very well in the past. This is good insurance

I haven't had to use the protection plan but it's nice to know I have it if needed.

Always good to have. useful. fix broken or replace