Winter SaleEnds 1/19. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 5666 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 245 Showing 4,881-4,900 of 5,666 reviews
  • Rated 5 out of 5 stars

    5-Year Standard Protection

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    better to be safe than sorry. I got total 6 years of protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is always good to have a warranty. Very cheap and worth it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Warranty Issue Cancelled Without Notification

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In Jan 2024, we purchased a GE Profile washer/dryer at Best Buy along with a 5 year warranty policy. When a problem emerged with the washer/dryer, we attempted to use our warranty and Best Buy said our warranty was cancelled with no notification or reason why the warranty was cancelled. The warranty cost was refunded to our Best Buy credit card without any notification. When we attempted to clear this up, Best Buy refused to honor the warranty or accept the payment.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Hope not to use the protection

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best thing I can say is that I hope to never use it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fix and install the washer dryer I bought without any problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just in case

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just in case it's cheap insurance. It's a big investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service received was wonderful and quick response

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product especially for the money. I actually like the better than the beats I have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    useful product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had to use them once but it was worth it to me thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We always purchase Geek Squad Protection!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase-- best price and Geek Squad Protection.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Peace of mind

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the warranty for a peace of mind since both are new HE machines, and new to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good so far. No complaints. Happy that the installion went well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had to use it yet but I'm glad I bought the service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection olab

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No idea who to write here. We haven't had to use it as of yet.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Warranty is difficult process

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trying to connect to get an appointment is a miserable process. Only Monday through Friday and 8 until 5. No good for people who work.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi Marco. Thanks for taking time to share your thoughts with us. We totally hear you. During this time, we restricted our appointments and hours of business. So we understand the complication that provides and appreciate your feedback. We look forward to moving back to normal business hours to better serve you down the line. If you have any further questions or concerns, you can reach out to us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Cool

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    May not need this, but glad I have it always purchase if needed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best warranty in the game.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This warranty can't be beat i dont think. Great customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It is a good product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a cost effective product. I performs very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would highly recommend the protection plan great piece of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad we have it!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hope we never have to use it but glad we have it if we need to!

    I would recommend this to a friend